The customer reviews for iRepair Shawlands portray a highly positive company reputation, with the majority of clients experiencing excellent service. The recurrent theme across the reviews is a strong appreciation for the staff's expertise, courteousness, and efficient service delivery. Customers such as Ian speak highly of the professionalism and the promptness of repairs, particularly with iPhone screen and MacBook battery replacements. The level of customer service, including transparency, friendliness, and the willingness to provide detailed advice, has been highlighted as commendable. The store's ambiance, described as 'smart and tidy', coupled with competitive pricing, further contributes to the positive image of iRepair Shawlands. However, not all feedback is without criticism. A small subset of reviews notes dissatisfaction with the quality of the repair, particularly with concerns over the longevity of a replaced phone battery and a failed iPad repair, indicating potential issues with parts quality or service consistency.
Read more
What Customers Are Saying About Irepair?
service was exceptional
very helpful and courteous
service was truly outstanding
handled everything with care
highly recommended
Very friendly staff
exceptionally friendly
Lovely friendly service
quality of the battery doesn’t seem to be that good
unprofessional and unacceptable
Trustguide uses AI to extract key phrases from reviews about Irepair and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 88% of Irepair's customers had a positive experience.
Positive
88%
Neutral
0%
Negative
12%
Irepair Ratings
5
As of Based on 268 revies as of Apr 23, 2024
Irepair Score
88%
As of Based on 268 revies as of Apr 23, 2024
Got a busrning question about Irepair?
Claim your profile. Tell the world about your key services, industry customers, or other valuable information.
Customer Reviews
As of Apr 23, 2024, 268 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Irepair's publicly available reviews View source
apple by hotel rated Irepair5 stars
a month ago
I recently had the pleasure of having my iPhone repaired by a Spanish technician, and I must say, the service was exceptional. Not only was the repair done efficiently, but the honesty and transparency displayed were truly refreshing. It’s rare to find such dedication and integrity in service these days. Highly recommended for anyone in need of a trustworthy repair service
arju khan rated Irepair5 stars
3 months ago
Ian was very helpful and courteous, great customer service experience. Damaged front screen for iPhones 11 fixed in 30 minutes with reasonable price in-fact it is the best price I paid as compare to other repair shops including Apple store. Phone touch screen works like new no issues at all. I would highly recommend them.
HOi Studio rated Irepair5 stars
3 months ago
The service was truly outstanding! Ian managed everything seamlessly. He was exceptionally polite, friendly, and helpful, taking the time to explain every detail. The screen replacement was done swiftly and with great professionalism; my phone now feels just like new. All functions are working perfectly.
Frequently Asked Questions About Irepair
How quickly can I expect my iPhone screen to be repaired at iRepair Shawlands?
According to customer feedback, iRepair Shawlands is capable of performing screen repairs efficiently, often completing the job within 30 minutes to an hour.
Are the prices for repair services at iRepair Shawlands competitive?
Yes, many customers find the pricing at iRepair Shawlands reasonable and competitive, with several noting it as better than prices offered at other repair shops, including the Apple Store.
Does iRepair Shawlands offer a warranty or guarantee on their repairs?
The reviews do not explicitly mention warranties or guarantees. We recommend inquiring directly with iRepair Shawlands for information on their policy regarding warranties on their repair services.
iRepair specialises in mobile, tablet, and laptop repairs. Established in 1999 with 6 stores across Scotland, we are the top-rated repair shop in the country.
“You break it, we fix it”
Expand
How is this report generated
Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.