The overall reputation of HEX is quite solid, as evident from the latest customer reviews. The general consensus highlights a company that delivers excellent service, knowledgeable staff, and efficient problem-solving skills, which contributes to a positive overall customer experience. Customers particularly commend the quick turnaround time for repairs, with several instances of same-day service. One such example is an iPhone repair completed within a day after it had taken on rain damage, while another customer notes the fixing of a laptop's motherboard short within a single day. Recurring themes in the reviews include a high level of expertise, not just in basic service delivery but in diagnosing and rectifying complex technical issues. Further reinforcing the company's reputation are the impressions of the staff being friendly, caring, and professional with a strong emphasis on customer service. Additionally, the owner, Darius, is frequently mentioned for his commitment to integrity and his helpful, substantive guidance on tech issues, which indicates strong leadership and customer trust in the business.