Hex Reviews Summary

Mobile Phone Repair | Edinburgh

What do customers say about Hex?

As of Apr 15, 2024, 409 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 15, 2024
Last updated
April 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hex's customer reviews analysis

The overall reputation of HEX is quite solid, as evident from the latest customer reviews. The general consensus highlights a company that delivers excellent service, knowledgeable staff, and efficient problem-solving skills, which contributes to a positive overall customer experience. Customers particularly commend the quick turnaround time for repairs, with several instances of same-day service. One such example is an iPhone repair completed within a day after it had taken on rain damage, while another customer notes the fixing of a laptop's motherboard short within a single day. Recurring themes in the reviews include a high level of expertise, not just in basic service delivery but in diagnosing and rectifying complex technical issues. Further reinforcing the company's reputation are the impressions of the staff being friendly, caring, and professional with a strong emphasis on customer service. Additionally, the owner, Darius, is frequently mentioned for his commitment to integrity and his helpful, substantive guidance on tech issues, which indicates strong leadership and customer trust in the business.

Positive Feedback

Key positive aspects reflected in customer feedback for HEX are centered around prompt and reliable service, professional conduct, and technical expertise. Customers are exceptionally pleased with the efficiency of the repair services provided, often exceeding expectations with same-day service resolutions. The team's technical knowledge is commended as superior to competitors, as they are able to identify and fix issues that others could not, such as the short in a laptop's motherboard. The personal touch added by the staff, including the owner, contributes to the positive reputation with an approach that is characterized as friendly, caring, and imbued with integrity. The company seems to go the extra mile, as seen in one account of HEX resolving a phone issue just before the customer's flight. The value for money is another highlight, with reasonable pricing and a willingness to perform certain fixes free of charge when they are deemed minor, further enhancing the customer-centric image of HEX.

Concerns and Threads

The reviews provided contain predominantly positive customer experiences with limited expressions of dissatisfaction, making it a challenge to extract significant negative patterns. However, one review implicitly suggests a price comparison issue by mentioning that a rival shop across the road offered a slightly cheaper service for an iPhone repair. This could indicate that while HEX’s prices are mostly seen as reasonable, there is an opportunity for customers to find lower prices for similar services elsewhere. This singular mention of price competition, although not an explicit complaint, does highlight the sensitivity of customers to cost-effectiveness when it comes to tech repairs and can influence the decision-making process for potential clients seeking the best value.

Frequently asked questions about Hex

How quick is HEX in performing phone and laptop repairs?

Based on customer testimonials, HEX is known for its prompt service, often completing repairs on the same day the device is brought in. They have a track record of exceeding expectations by addressing and resolving technical issues efficiently.

Does HEX offer any guarantees or warranties on their repairs?

While the reviews do not explicitly mention guarantees or warranties, the customer experiences suggest a high level of trust and satisfaction with the services provided. For specific information on guarantees or warranties, prospective customers should contact HEX directly.

Is pricing competitive at HEX compared to other repair services?

Customers find HEX's pricing to be reasonable, although there is at least one account of a neighboring service offering a slightly lower price. Despite this, the expertise and fast turnaround at HEX seem to justify the costs, with the added value of receiving services from knowledgeable and trustworthy professionals.

Recent customer reviews and testimonials for Hex

Me Munchy
2 weeks ago
Excellent service. The team is very reassuring and efficient. My iphone was not chargeable due to taking on some rain the previous day. I left my phone there for diagnostics at 9am and by 2pm, they completed the check and recommended small repair. I collected my phone by 5pm the same day. No fuss and everything works well. Highly recommend.
Logan Armstrong
3 weeks ago
Incredibly knowledgeable and superb customer service. I went to two other places before landing at hex, every other spot told me that I would be waiting for around a weeks time. Hex did it in one day, and very spotted a small short in the motherboard of my laptop that I don’t think most other places would catch. I will be going back to them if I have any tech issues in the future, and I cannot recommend them enough.
Dominique Lawrence
5 months ago
Got my laptop taken in for service here for the first time when the camera wasn't working. The owner, Darius, and his employees are all friendly and care about customers and their work. Darius works hard and believes in integrity for the business and the people and I respect that. He also is very helpful and knowledgeable about technology, having given me some great advice about printers that I didn't know otherwise. His techs are knowledgeable and good, too. The guys were able to repair my laptop smoothly and promptly and my camera works great now. I will be going to them for any other tech repairs that I need and recommend them for anyone else interested. Thanks a lot!
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About Hex

Mobile Phone Repair
Computer specialist store offering sales and repairs and custom-building of complete systems.