Based on customer reviews, you can generally expect reliable and courteous delivery service. Most items are delivered on schedule, with delivery teams often praised for their professionalism. However, there have been occurrences of property damage during delivery, so it's advisable to discuss protective measures with the company in advance.
Customers’ experiences with after-sales service have been mixed. While the company might offer resolutions like sending an engineer to fix issues, some customers have found the process inconvenient and the staff unhelpful. For severe concerns, you may need to escalate the issue to a higher level, such as the Furniture Ombudsman.
While Housing Units offers services like access checks to ensure product fit, there have been reports of inaccuracies and assurances that did not hold up at the time of delivery. It is recommended to double-check measurements yourself or seek a second opinion to prevent such issues.
