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Bob’S Discount Furniture
Bob’S Discount Furniture

Bob’S Discount Furniture Reviews Summary

Furniture Shops | Los Angeles, CA

What do customers say about Bob’S Discount Furniture?

As of Apr 29, 2024, 3744 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

definitely saved the best for last

fantastic to work with

very helpful and patient

sweet and knowledgeable

great pleasure working with

knowledgeable extremely helpful

very professional, with a wonderful personality

super amazing

customer service was exceptional

creating a pleasant furniture shopping experience

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 29, 2024
Last updated
April 29, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
3744
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
100%
Neutral
0%
Negative
0%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Bob’S Discount Furniture's customer reviews analysis

Review analysis reveals a highly positive reputation for Bob's Discount Furniture and Mattress Store, with ample praise directed at the customer service experience. Sales representatives, identified by name in several reviews, are consistently lauded for their friendly demeanor, product knowledge, and non-intrusive sales approach, often going above and beyond to assist customers without being overbearing. The store's visual presentation is described as clean and presentable, indicating a well-maintained retail environment. The range of available selections receives commendation, suggesting satisfactory inventory levels and diversity of options. Furthermore, the store’s staff is recognized for being informative about payment schemes and delivery details, which reflect an emphasis on transparency in customer dealings. The repeated positive mention of certain staff members suggests a level of personalized service that contributes significantly to customer satisfaction and the company’s reputation.

Positive Feedback

Customers express immense satisfaction with the level of service received at Bob's Discount Furniture and Mattress Store. Evident across reviews is an appreciation for the customer-centric approach exemplified by sales associates' behavior – friendly, knowledgeable, and respectful interactions without high-pressure sales tactics. The attentiveness and patience displayed by the staff in assisting with selections, product demonstrations, and information sharing about warranties and financing resonate with customers, invoking a sense of trust and ease during the shopping experience. The overall pleasant and fun atmosphere of the shopping experience, coupled with organized store presentation, substantially enhances the company's positive profile in the eyes of its patrons.

Concerns and Threads

While the data provided does not contain overt negative experiences, it can be inferred that the absence of specific drawbacks could suggest that they are either infrequent or less impactful on the overall customer experience. A hypothetical negative aspect to consider, which is not evident in the current dataset, would potentially be if customers sometimes encounter inconsistencies in service quality or if the high praise for individual employees implies that customer satisfaction is heavily dependent on the staff member they interact with. However, such speculations go beyond the current review data, which uniformly portrays a positive shopping environment.

Frequently asked questions about Bob’S Discount Furniture

What can I expect in terms of customer service when visiting Bob's Discount Furniture and Mattress Store?

Customers report highly attentive and friendly staff who provide knowledgeable assistance without high-pressure sales tactics. Sales representatives are praised for being helpful, patient, and informative, which can make for a pleasant and efficient shopping experience.

How is the selection and quality of furniture at Bob's Discount Furniture and Mattress Store?

Reviews consistently highlight a huge selection of furniture to choose from, indicating that the store offers a diverse inventory. Customers find the quality of furniture such as oak dining tables to be impeccable, suggesting that the products are both aesthetically pleasing and durable.

Are there financing or payment options available at Bob's Discount Furniture and Mattress Store?

Staff at the store are noted to be informative regarding payment schemes and finance options. Customers report being provided with valuable information to assist them in making well-informed decisions, affirming the store’s commitment to transparent financial dealings.

Recent customer reviews and testimonials for Bob’S Discount Furniture

Bob’S Discount Furniture
Jessica Cheney
5-Star
3 months ago
My husband and I went to 3 different stores before landing at Bob’s and we definitely saved the best for last! We were immediately greeted by Rhea who asked us a couple quick questions about what we were looking for, and then she gave us a brief overview of how we can best navigate the store. She was very friendly and not overwhelming. She gave us the space we needed to make our own decision, but then was also around if we had any questions. We were super impressed with how clean and presentable the store was, and there is a huge selection to choose from. Very happy with customer service, response time and overall experience. I would absolutely recommend this location to anyone furniture shopping!
Bob’S Discount Furniture
Talal Abualshamate
5-Star
4 days ago
Monaliza is fantastic to work with. She assisted us with our project and made a furniture shopping experience fun and pleasant. Kids loved her personality and we enjoyed watching her demo. She is very knowledgeable about the products and services. We love our new living room furniture. Highly recommend to work with Monaliza.
Bob’S Discount Furniture
Valentin De Jesus
5-Star
a week ago
Behnaz was very helpful and patient with us. She helped us find the furniture we were looking for. The rest of her team and herself provided my family and I with valuable information. We were informed about the payments and the delivery.
Read all reviews

About Bob’S Discount Furniture

Furniture Shops
Chain retailer with a large selection of discount furniture, home accents & mattresses.
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