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The Home Depot Reviews

Rated 4.3 based on 4804 Reviews

40 W 23 St, New York, NY 10010, United States

Furniture Shops New York

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall sentiment toward Home Depot’s Flatiron (23rd Street, NYC) location is highly positive, with reviewers regularly describing consistent helpfulness and professionalism from staff. Shoppers value the variety of products, clean and organized environment, and the ease of finding necessary items, from DIY supplies to plants. While nearly all experiences are favorable, there are occasional critiques, notably regarding the handling of returns and the restroom policy, which could use improvement.

Key positive themes include staff friendliness, broad selection of home improvement and furnishings, efficient and knowledgeable associates, and clear in-store organization. Customers highlight staff members like Mike C., Maryse, Tamika, and Ajay, whose attentiveness stands out. Consistency in customer service is mentioned repeatedly, along with quick and simple returns and reasonable pricing despite the central city location. A minor negative thread concerns differing staff expertise and specific policy changes, but these do not dominate overall impressions.

Based on reviewer feedback, Home Depot on 23rd Street in New York City is regarded as a reliable destination for a wide range of home improvement needs. The store’s strong reputation is rooted in dependable operations, prompt help from staff, and access to a comprehensive inventory, establishing it as a trusted retail option in Manhattan.
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What Customers Are Saying About The Home Depot?

always kind and helpful

never had to wait in line

helpful and knowledgeable

very helpful and am sure could have easily answered any other questions

returns and exchanges are simple and fast

amazing kitchen

Friendly staff

attentive, helpful and efficient

so helpful! :)

healthy and they’re reasonably priced

Trustguide extracts key phrases from reviews about The Home Depot and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of The Home Depot's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

The Home Depot Ratings

5

As of Based on 4804 revies as of Jul 09, 2025

The Home Depot Score

80%

As of Based on 4804 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 4804 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of The Home Depot's publicly available reviews View source

F A rated The Home Depot 5 stars
3 months ago
I honestly don't have anything negative to say about this location of Home Depot. I've been frequenting this Home Depot for years now and it never disappoints. The staff is always kind and helpful and whether I need paint, tools, a variety of plants to spruce of my home, I can always find it at home depot. I mean seriously, this place helped me do a renovation on my home back in 2018. I bought SO many items such as tools, an AC, vinyl flooring, plants etc. They have everything with a very decent return policy if something doesn't work out as intended. They have seld check out registers as well as cashiers on the tills. In my opinion, the lines aren't that bad either. The prices are okay for a brick and morterstore and they have great hours from opening to close to get everything you need. My one gripe is that employees of stores such as this is that.... they should be PAID better. I'm giving a 5 Star review because of the people who work there and how helpful they are..... consistently. So please pay the employees more for their effort. Just saying.
Xayphet Phongvichith rated The Home Depot 2 stars
2 weeks ago
I’m writing to share feedback about a recent in-store return experience at your 40 W 23rd Street location involving a 6,000 BTU AC unit I purchased online on June 7, 2025. It was delivered to my apartment on June 10, and I attempted to return it on June 22. Initially, I tried returning the item via UPS through the online portal, but the system required me to bring it in store, likely due to the unit’s weight. Though I would have preferred not to carry the item uptown, I made the trip. Once at the store, I waited a couple of minutes without being greeted, even though several employees nearby were talking. When I asked if I was in the correct place, I was met with a sarcastic greeting instead of assistance. I explained that I was trying to return an unopened AC unit, and the associate immediately questioned when I purchased it. She pointed to a sign stating a new 7-day return policy effective June 16, 2025. I explained that my purchase and delivery both occurred before that policy change, and my receipt clearly stated I had until September to return the item. Despite this, the associate continued to insist the return couldn’t be processed. I asked for escalation, and the assistant manager echoed the same response, confidently stating the return wasn’t allowed. After calmly restating the facts, the manager walked away without explanation, and the return was eventually processed (see attached receipt, time-stamped 12:45 PM on June 22). While I appreciate that the return was ultimately accepted, the experience felt dismissive and unprofessional. I understand policies change, but when they appear to conflict or apply retroactively, customers deserve to be heard before being turned away. I remained respectful throughout, but I left feeling the situation could have been handled with far more care and courtesy. I hope this feedback helps guide future training and improves how returns are handled moving forward.
Nehal Ahmed rated The Home Depot 5 stars
2 weeks ago
This is a gorgeous HD store right in the heart of Flatiron area. It spreads over three floors. Very clean. Upper floor mostly has electronics, sales and management offices. Beautifully decorated with plants and trees, a rare sight for any HD. First floor has the customer service, Pro project desk and checkout. Lower floor is the largest floor among all. Throughout the store they have incredible number of products, with lots of variety in inventory. Lots of associates are walking around the store, some are always available in the customer service desk. Products are priced same as the prices on their website, it’s not hiked up despite the store being in the city. I have walked into the store several times for different needs like making copies of keys, buy scissors, paper tape, glue and bunch of other things time to time. They have lots of self checkout booth, I never had to wait in line.

Frequently Asked Questions About The Home Depot

How knowledgeable and helpful are the staff at Home Depot Flatiron?

Staff are frequently described as helpful, friendly, and attentive. Specific employees are named for their efficiency and willingness to answer questions, assist with purchases, and reduce customer stress during visits.

Are product returns and exchanges easy at this location?

Most reviewers find returns and exchanges straightforward and quick, especially for unused or defective items within the stated return window. However, rare issues with policy changes and communication have been noted.

Is there public restroom access at the Flatiron Home Depot?

While restrooms have been available in the past, a recent review notes that customers can no longer use the bathroom at this location and should plan accordingly before visiting.

About The Home Depot

Furniture Shops
Home Depot is a retail chain specializing in home improvement products, tools, building materials, appliances, and garden supplies. The Flatiron (23rd Street, NYC) location operates physical storefronts where customers can browse, purchase, and pick up products for home renovation and maintenance needs.

The company organizes its sales floor across multiple levels, featuring customer service areas, project desks, and checkout stations (including self-checkout). Processes include in-store purchases, straightforward returns, and professional support from knowledgeable associates who assist with project planning and product selection.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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