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Aosom LLC Reviews

Rated 4.1 based on 964 Reviews

27150 SW Kinsman Rd, Wilsonville, OR 97070, United States

Furniture Shops Wilsonville

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Customer feedback for Aosom, a furniture and home product retailer, reveals a generally positive sentiment with some notable concerns. Reviewers consistently mention satisfaction with product quality, value for money, and the convenience of the online shopping experience. However, recurring issues include assembly challenges and, in a few instances, problems with incomplete shipments or missing components. Some customers faced delays in receiving replacement parts and experienced communication issues with customer service.

The most common themes across reviews highlight product sturdiness, straightforward assembly (though sometimes time-consuming), prompt shipping, and pricing advantages when purchasing directly from Aosom. Positive comments frequently mention efficient packaging, ease of use, and appreciation for product features such as compatibility with small spaces or specific needs like pet enclosures. Negative feedback centers on difficulties with missing parts and quality inconsistencies for certain items.

Overall, Aosom is regarded as a reliable option for affordable home and garden furniture, drawing repeat customers and recommendations, particularly for those who are comfortable with self-assembly. Persistent assembly and shipping issues occasionally detract from the overall experience, but the company continues to attract buyers seeking good value, especially in online marketplaces.
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What Customers Are Saying About Aosom LLC?

happy with our purchase

the best and safest way

Very Happy

So happy I found this wonderful table💟

Easy to erect and easy to take down

It works like a charm

Fantastic! Bought two large items

Trustguide extracts key phrases from reviews about Aosom LLC and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Aosom LLC's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Aosom LLC Ratings

1

As of Based on 964 revies as of Jul 10, 2025

Aosom LLC Score

60%

As of Based on 964 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 964 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Aosom LLC's publicly available reviews View source

Constance Narracci rated Aosom LLC 4 stars
3 months ago
We really love the quality and look of the patio furniture we purchased. Putting it all together took a long time! Utilizing an Allen wrench made it extra difficult. My husband had bruises on his fingers. They need to figure out a better way to fasten everything. Otherwise, we are happy with our purchase!
PETER GRAF rated Aosom LLC 5 stars
a year ago
Easy to follow instructions. Probably could have assembled it quicker, but took my time and made sure everything was correct and level. It would’ve been way easier with 2 people. The product put together is pretty solid once all screwed together. I screwed mine directly into the house, so, it’s not going anywhere. If you are handy, this would be a breeze. But I could see it being a little difficult if you run into obstacles. I had to customize some things because of the location I was putting it in. I couldn’t screw the back to the house because the window I put it in front of is the whole length of the structure. Anyway, my cat immediately jumped out the window and into it. He absolutely loves it. Now he has even more freedom, and he is more calm. He’s an indoor cat that constantly wants to go outside, but was never able to. I gave up on a leash because he has slipped out of one too many harnesses, also, it is very difficult to get on and off this little guy. This is the best and safest way. Now he is so much happier. He loves watching the birds. I put a pet door in my window, so my cat can go in and out whenever.
Mike Henry rated Aosom LLC 1 stars
a year ago
Do NOT I repeat DO NOT trust this company We ordered an outdoor sectional from Target 3rd party seller and it was this company. They sent us 2 of 3 boxes and never sent the 3rd carton. They keep lying and saying that the “label was made” but still never actually shipped it. They tell lie after lie. Then they lied again ad said that they “made another label” for the third box but that never shipped either. We finally got Target to refund us and they told us that they will no longer use this vendor. Huge disappointment but we were happy to find a better deal at Wayfair so in the end it worked out for us. Such a horrible experience. Do yourself a favor and do not waste your time with this company

Frequently Asked Questions About Aosom LLC

How easy is it to assemble Aosom products?

Assembly experiences vary. Some customers find instructions straightforward but note that assembling large furniture can be time-consuming or difficult, especially with an Allen wrench. Assistance from another person or basic handiness may lead to a smoother process.

What happens if a shipment is missing parts?

Some reviewers have reported receiving incomplete shipments or incorrect parts. While customer service offers to send replacements, there can be delays. It's advisable to inspect deliveries promptly and contact support for resolution if components are missing.

Does Aosom ship quickly and securely?

Shipping is frequently described as fast, and items typically arrive well-packaged and free from damage. Customers are advised to check the contents of all boxes upon arrival to ensure all parts are included for assembly.

About Aosom LLC

Furniture Shops
Aosom is an online retailer specializing in home, garden, and lifestyle products, offering items such as furniture, outdoor structures, pet accessories, and recreational goods. The company sells directly to consumers through its e-commerce platform as well as through third-party marketplaces, providing a wide range of choices for household needs.

Aosom’s operations are centered around online product selection, order fulfillment, and direct shipping to customers. Products require self-assembly and are typically delivered in multiple packages to the buyer’s address. The company offers customer support for assembly or order issues and manages logistics for returns and replacements as needed.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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