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Hotpoint Factory Outlet Reviews

Rated 4.4 based on 482 Reviews

Morley Way, Peterborough PE2 9JB

Furniture Shops Peterborough

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall sentiment for Hotpoint Outlet, an appliance shop, is strongly positive, with customers consistently highlighting the professionalism, helpfulness, and efficiency of staff members like Chris, Ian, and Morgan. Reviewers appreciate quick deliveries, removal of old appliances, and the ability to find suitable products for their needs. However, there are a few concerns, notably regarding aggressive warranty sales tactics and recurring product reliability issues with certain models.

Common feedback includes the friendly nature of staff, knowledgeable assistance in-store, and clear communication about products and delivery schedules. Customers across the region mention fast turnarounds, convenient returns, and excellent service in urgent circumstances. While price competitiveness is generally viewed favorably, some reviewers note that discounts on graded appliances are not always substantial compared to mainstream retailers.

Overall, Hotpoint Outlet is regarded as a reliable appliance shop that stands out for its in-person service and responsive staff in the local area. The company builds repeat business through helpful support and smooth processes, despite some reservations regarding insurance promotions and the longevity of specific appliances.
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What Customers Are Saying About Hotpoint Factory Outlet?

Amazing customer service

Everything was spot on

Very helpful and could deliver

Brill and very helpful

able to be delivered next day

Good price, good quality

so professional and a delight

Friendly delivery staff....on time

great discount. Staff were friendly and helpful

went above and beyond to help

Trustguide extracts key phrases from reviews about Hotpoint Factory Outlet and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Hotpoint Factory Outlet's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Hotpoint Factory Outlet Ratings

5

As of Based on 482 revies as of Jul 10, 2025

Hotpoint Factory Outlet Score

80%

As of Based on 482 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 482 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Hotpoint Factory Outlet's publicly available reviews View source

Sheryl Belletti rated Hotpoint Factory Outlet 5 stars
Edited 4 months ago
Absolutely brilliant. Chris is a total star as has been everyone I spoke with at this company. Amazing customer service, nothing was too much trouble for anyone. My friend is super happy with their washer-dryer. They came out, took the old machine away and Chris fitted the new one. Sooo much better than the big stores. Highly recommend.
John-Paul Stevenson rated Hotpoint Factory Outlet 3 stars
Edited 4 months ago
This review is for both Hotpoint service and the product purchased. The initial service is excellent, easy to order, prices are good, products appear and sound good. We ordered late December and took delivery early January. Everything was spot on. Product Review: Hotpoint GentlePower Washing Machine - White - 9kg - 1400rpm - A-30% - H8 99AD GPOWER UK We’ve owned this washing machine for only a few weeks, and unfortunately, it’s already showing issues. According to the support team it is common for small items of clothing to often slip into the drainage system and clog the pump—a problem we’ve never experienced with any other machine in over 35 years of owning washing machines. This is why it will most likely be our first and last Hotpoint purchase. Here’s our summary of the good, the bad, and the ugly: The Good: - Sleek design and relatively straightforward to use. - Operates quietly and offers a wide range of features. - Comes with a 10-year parts guarantee. - The helpline staff are friendly, professional, and helpful. The Bad: - Small items can easily clog the pump filter, although using a wash bag for delicate items mitigates this issue. - The system occasionally feels temperamental, and the durability of the door seal remains questionable—time will tell. - The instruction manual is mediocre, leaving gaps in essential information. - Customer service interactions frequently include attempts to up-sell insurance or other products, which can feel intrusive. The Ugly: - The extended warranty (£5.33/month) is aggressively promoted during every interaction, and it’s frustrating to repeatedly decline. While the 10-year parts warranty is reassuring on paper, it’s limited to parts only, with repair callouts incurring additional costs. Based on what was explained to me, this warranty feels less reliable than advertised unless you invest in the additional coverage. - The insurance sales tactics, both online and over the phone, feel excessive. Registering the product and contacting customer support involves multiple prompts to accept the insurance, and opting out of sales and marketing communications requires deliberate effort. I would give the staff five stars. The saving grace of this experience was the professionalism and courtesy of the helpline staff, Ruqaiya and Sidra, who were a pleasure to speak with and genuinely helpful despite having to promote the insurance. Their assistance was excellent, and I’d recommend their customer service, though I cannot say the same for the product itself. The overall experience, however, leaves us with little confidence in the reliability of this washing machine. We chose it due to its features and affordability at the time, but hindsight suggests that this may not have been the best decision. Only time will tell. I will be adding to this over time. ----- Dear HFO team, thank you for the response. However, it would have been nice if you had left some contact details. My information will be on your records, my name is not that common, although you did get it wrong in your reply.
Michaela White rated Hotpoint Factory Outlet 5 stars
Edited 4 months ago
Very helpful and could deliver before Christmas though I left it late to get a cooker.

Frequently Asked Questions About Hotpoint Factory Outlet

Is appliance delivery and installation available through Hotpoint Outlet?

Yes, multiple reviews confirm Hotpoint Outlet offers delivery, including next-day options in some cases. The company can also remove old appliances and assist with installation, making the buying process convenient for customers.

What support can I expect after my purchase?

Hotpoint Outlet provides post-purchase support, including efficient customer service staff who can address product queries and help with returns, swaps for incorrect items, and warranty registration assistance. Staff are noted for their professionalism and helpful approach.

How do the discounts on graded appliances compare to regular retailers?

According to customer feedback, discounts on graded appliances typically range from about 5% to 9% compared to standard retailers. Some customers feel this is modest, so it’s advisable to compare prices before purchasing.

About Hotpoint Factory Outlet

Furniture Shops
Hotpoint Outlet is an appliance retailer specializing in the sale of a wide range of household appliances such as washing machines, cookers, fridges, and dryers. The company operates through physical stores and provides in-person services including product consultation, sales, and delivery, primarily targeting customers seeking both new and graded appliances.

The company’s operations include next-day deliveries, removal of old units, in-store product assistance, and after-sales support. Staff members actively assist customers throughout the buying and delivery process, offer guidance on appliance selection, and handle product returns and exchanges. The business also features in-store loading assistance and supports product registration and warranty management.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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