Thuma Reviews

Customer sentiment toward Thuma furniture is mixed, with a notable contrast between positive experiences in the showroom and negative encounters with customer support and post-purchase issues. Reviewers consistently mention challenges contacting customer service, lack of accountability, and unresolved problems with shipments or refunds. While some highlight the strength of in-store engagement, especially at the SoHo showroom and with knowledgeable staff like Travis, others warn that aftersales support can be frustrating. Concerns about communication barriers, such as the absence of a phone line, are recurring, particularly for delivery coordination or product returns.

Common feedback includes positive impressions of Thuma’s product design and the showroom environment, as well as craftsmanship quality for those who received undamaged products. The ability to view swatches, enjoy a cafe, and engage with prepared staff are valued aspects. However, negative themes focus on shipping delays, missing or damaged parts, unhelpful resolution processes, and a premium delivery system that adds stress due to poor coordination.

Overall, Thuma is regarded as offering a solid in-store and product experience but is hindered by significant shortcomings in logistics and support, according to reviewers. For those in the SoHo area seeking high-quality, well-designed furniture, Thuma’s showroom draws strong praise, but prospective customers should be mindful of mixed reviews for delivery and customer care after purchase.

Thuma is a company specializing in the design and sale of furniture, with a focus on beds and bedroom products. Their offerings can be experienced both in a physical showroom, such as the one in SoHo, and through an online ordering process. Customers interact with product experts, view samples, and see demonstrations in person.

Thuma operates with a dual model: showroom-based education and digital ordering, supported by a logistics process for deliveries and returns. Their structure involves customer service managed via email and a 'concierge' team, with no widely available phone support. Several delivery methods are offered, with options for in-person product preview and customer engagement during the buying process.