Common feedback includes positive impressions of Thuma’s product design and the showroom environment, as well as craftsmanship quality for those who received undamaged products. The ability to view swatches, enjoy a cafe, and engage with prepared staff are valued aspects. However, negative themes focus on shipping delays, missing or damaged parts, unhelpful resolution processes, and a premium delivery system that adds stress due to poor coordination.
Overall, Thuma is regarded as offering a solid in-store and product experience but is hindered by significant shortcomings in logistics and support, according to reviewers. For those in the SoHo area seeking high-quality, well-designed furniture, Thuma’s showroom draws strong praise, but prospective customers should be mindful of mixed reviews for delivery and customer care after purchase.