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Empire Furniture Centre Reviews Summary

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Furniture Shops | Liverpool

14-20 London Rd, Liverpool L3 5NF

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Empire Furniture Centre?

As of Apr 18, 2024, 49 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Empire Furniture Centre's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 18, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 18, 2024
Last updated
April 18, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Empire Furniture Centre's customers had a positive experience.

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Empire Furniture Centre's customer reviews analysis

Evidence from recent customer testimonials suggests that Empire Furniture Centre maintains a positive reputation, fueled largely by its high-quality customer service and product satisfaction. Staff members such as Georgina, John, and particularly Moira are consistently praised for their exceptional service, demonstrating a willingness to go above and beyond for customers. This includes locating additional items, offering flexible payment options through services like Clearpay, and providing advice that aids in decision-making. Customers feel like they are treated by friends rather than salespeople, fostering a sense of community and loyalty. Additionally, there is repeated mention of the ease of payment options and satisfaction with delivery promptness, which adds to the convenience of the shopping experience.

Positive Feedback

Key positive aspects of customer feedback for Empire Furniture Centre revolve around the exceptional customer service delivered by staff, especially by an employee named Moira, who has been described as understanding, approachable, and helpful to the point of creating lasting customer relationships. Further positivity is drawn from the wide selection of furniture, prompt delivery, and payment options that enhance the overall purchase experience. The store presents an environment that customers eagerly recommend to their networks, signifying trust and satisfaction in both the products and the customer service provided by the company.

Concerns and Threads

While the majority of the feedback is overwhelmingly positive, there is a minor note of compromise mentioned by one customer regarding cushion preferences due to stock availability and waiting times. The customer had to settle for scatter back cushions instead of the desired upright standard ones to avoid longer delivery times. Despite this small concession, the customer still recommends Empire Furniture Centre highly, suggesting that such negative aspects are notably isolated incidents rather than widespread issues.

Frequently asked questions about Empire Furniture Centre

Do Empire Furniture Centre provide flexible payment options?

Yes, Empire Furniture Centre offers flexible payment options, including the use of services like Clearpay. Customers can pay off their purchases at their own pace, with no interest, according to recent testimonials.

How does Empire Furniture Centre's staff contribute to the shopping experience?

The staff at Empire Furniture Centre, notably mentioned individuals like Moira, provide exceptional customer service. They are known to be understanding, approachable, and go the extra mile to ensure customer satisfaction, creating an enjoyable shopping experience.

Can I expect prompt delivery when purchasing from Empire Furniture Centre?

Yes, customers report prompt deliveries and have expressed satisfaction with the delivery process when purchasing furniture from Empire Furniture Centre.

Recent customer reviews and testimonials for Empire Furniture Centre

Empire Furniture Centre
momina
5-Star
2 months ago
I came in with my mum for a bed & sofa and left with 2 side tables, 2 tables, 3 piece sofa set and a bed with a mattress!! Had the most excellent customer service from Georgina and John! They both went out of their way to provide us with everything we needed and the most suitable furniture for our home!! They didn’t have a third piece of the sofa set we wanted and John went out of his way to find one for us. Definitely will pop in again for some high quality furniture and customer service!! Recommended it to family and friends as well xx
Empire Furniture Centre
Michelle Gitteh
5-Star
a week ago
Lovely shop the furniture is out this world .Great customers service so helpful. I could there everyday.
Empire Furniture Centre
Kelly Kelly
5-Star
7 months ago
Just called the shop to ask about credit, spoke to the most lovely woman Maura I hope I have the name right🤞🏼 This woman is a bloody credit to your business I rang asking about a sofa and the possibility of payment through Clearpay as I’m new to Clearpay I have no clue how it works yet. Not only have I come away clued up on it, I was told I could pay off at my own pace, and with no interest. This woman is so easy to talk to and sooo nice, very very helpful and made me feel like I had a new mate by the end of the call Outstanding customer service!👏🏻👏🏻🥂
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
49
reviews
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About Empire Furniture Centre

Furniture Shops
We sell everything for your home from beds, sofas, bedroom furniture, dining furniture, pictures, mirrors, lamps and much more
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