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Crate & Barrel
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Crate & Barrel logo

Crate & Barrel Reviews

Rated 4 based on 149 Reviews

4820 Massachusetts Ave NW, Washington, DC 20016, United States

Furniture Shops | Washington, DC

Crate & Barrel logo
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Published on
April 29, 2024
Last updated
April 29, 2024
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Reviews Summary

Crate & Barrel's reputation, as gleaned from customer reviews, seems to pivot on two critical components: customer service quality and product availability. Customers praise the store for its seasonal updates, extensive collection, and knowledgeable staff, indicating a positive shopping experience for the majority. However, the experience is tempered by instances of poor service—long hold times on the phone, frustration with the in-store pickup process, and occasional staff unhelpfulness. Moreover, the issue with inventory mismanagement casts a shadow over their operational reliability, leading to significant dissatisfaction among customers who face delays and cancellations in 'in-stock' furniture items.
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What Customers Are Saying About Crate & Barrel?

The staff is exceptional

I like this place a lot

excellent customer service

friendly and knowledgeable staff

wonderful selection

Reliable home furnishing store

Horrible customer service

customer service has been uneven

ignored us standing directly in front of her

never buy a piece of furniture

Trustguide uses AI to extract key phrases from reviews about Crate & Barrel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Crate & Barrel's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%

Crate & Barrel Ratings

5

As of Based on 149 revies as of Apr 29, 2024

Crate & Barrel Score

50%

As of Based on 149 revies as of Apr 29, 2024

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Customer Reviews

As of Apr 29, 2024, 149 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Crate & Barrel's publicly available reviews View source

G Kuhnsman rated Crate & Barrel 5 stars
a year ago
This is my favorite Crate & Barrel to go to in all of DC, MD, and VA. The staff is exceptional and have helped my wife and I with numerous transactions to purchase, exchange, and return products ordered in-store, online, and received as gifts. We cannot say enough about how friendly the people are that work at this C&B. The store is seasonally updated with their new decor and homewards, but also has an extensive collection of furnishings on display. Of note - also have an attached Starbucks that makes for a convenient snack or drink to accompany your visit to C&B.
Ardavan Tooki rated Crate & Barrel 5 stars
a year ago
Very modern and beautiful. I like this place a lot. You will never walk out empty handed. Update: the more you go there the more you find good stuff. It is a great place to shop with good sales people and staff. They are so kind and friendly and always helpful!
Laila Lolita rated Crate & Barrel 5 stars
a year ago
I usually shop online, butI recently had the pleasure of experiencing excellent customer service at this crate and Barrel. Jonathan went above and beyond to assist me and make my shopping experience exceptional. I also want to commend the exceptional service provided by the store manager Liza. Despite the "final sale" policy, she went above and beyond to accept my return. Her flexibility and understanding of my situation left a lasting positive impression. I'm truly grateful for their customer-centric approach, and I'll continue to be a loyal patron of this store. Thank you for the outstanding service!

Frequently Asked Questions About Crate & Barrel

Can I trust the inventory status for 'in-stock' items at Crate & Barrel?

Recent customer experiences suggest there can be discrepancies in Crate & Barrel's inventory status. It is advisable to confirm the availability directly with store staff or through customer support to avoid any misunderstandings or delays.

What level of customer service can I expect at Crate & Barrel?

Customers report a wide range of experiences, from commendable and exceptional service to dissatisfaction with phone support and in-store assistance. While many customers have positive interactions, it's wise to have realistic expectations and patience when requiring customer service.

If there's an issue with my purchase or the final sale, what options do I have with Crate & Barrel?

Crate & Barrel has shown flexibility on occasion, with store managers going above and beyond to resolve issues, even with final sale items. If you encounter a problem, address it promptly with customer service, and there may be room for accommodation.

About Crate & Barrel

Furniture Shops
4820 Massachusetts Ave NW, Washington, DC 20016, United States
Visit website
+1202-364-6100
Retail chain offering a variety of stylish furniture, kitchenware & other home essentials.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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