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Amc Furniture Outlet
Amc Furniture Outlet

Amc Furniture Outlet Reviews Summary

Furniture Shops | Manchester

What do customers say about Amc Furniture Outlet?

As of Apr 15, 2024, 330 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 15, 2024
Last updated
April 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
330
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Amc Furniture Outlet's customer reviews analysis

AMC Furniture's reputation is characterized by a mix of customer experiences. While there are individuals who regard the store as their favourite due to its vast selection of high-quality goods and commendable staff friendliness, others have encountered issues pertaining to product quality and customer service. Positive feedback highlights the company's responsive customer service that addresses ordering mistakes efficiently and deliveries that are prompt and accommodating. In contrast, negative feedback focuses primarily on poor communication, faulty products, and unsatisfactory resolution processes. Recurring positive themes include praise for quality merchandise and the personal touch of customer service, whereas key negative aspects consist of disappointing after-sales support and product failures.

Positive Feedback

Many customers have expressed satisfaction with AMC Furniture, particularly emphasizing the store's friendly staff and extensive variety of high-quality items. The store is noted for providing superb value, as customers have found unique, desirable items at reasonable prices. Positive remarks also extend to the customer service department, with staff quickly resolving ordering mistakes, such as dispatching the correct item color promptly upon request. Diligence in customer care is further evident with delivery teams' readiness to rectify issues immediately, sometimes making returns within an hour to ensure customer satisfaction. The efficient delivery process, where staff deliver and place items according to customers' preferences, is also appreciated, enhancing the overall positive shopping experience at AMC Furniture.

Concerns and Threads

Despite the many accolades, AMC Furniture faces significant criticism concerning product quality and customer service post-purchase. Several reviews mention faulty items, like a sofa that could not be assembled correctly and a bed whose slats failed after minimal usage. These incidents tarnish the perceived quality of the products offered. The customer service response to these situations is also regarded as poor, with reports of inadequate communication, unreturned phone calls and emails, and a lack of compensation for the inconvenience caused. Such negative experiences suggest inconsistencies in the company's after-sales support, potentially damaging AMC Furniture's reputation among prospective and repeat customers.

Frequently asked questions about Amc Furniture Outlet

What if the furniture item I receive is faulty or not as described?

AMC Furniture has a process in place for dealing with faulty items, which includes the possibility of repair, replacement, or return. Customers are advised to report any issues immediately to ensure prompt resolution.

How responsive is AMC Furniture's customer service?

Customer experiences with AMC Furniture's customer service vary. While some have reported quick and helpful responses, others have faced challenges with communication and issue resolution. It's recommended to keep detailed records of any communication for reference.

Does AMC Furniture offer timely and convenient delivery?

Many customers have highlighted AMC Furniture's efficient delivery service, commending the delivery teams for their punctuality and willingness to go above and beyond to ensure customer satisfaction with the placement of furniture items.

Recent customer reviews and testimonials for Amc Furniture Outlet

Amc Furniture Outlet
Sarah Newby
5-Star
3 months ago
This has to be my favourite shop ever! They have such a huge selection of top quality goods and the staff are always super friendly! My most recent purchases of two HUGE mirrors couldn’t be price matched anywhere and I can’t thank you enough… I love them! I would highly recommend a visit if you haven’t already done so… no doubt they’ll see me again soon 😂
Amc Furniture Outlet
Julie Evans
5-Star
10 months ago
Awful…….bought the Shoreditch sofa which was faulty on two counts, sent some guys to repair even though I wasn’t happy with a repair. Jumping, drilling, knocking and still the sofa wouldn’t join together it was to far apart so not square. Then the cushion had a noticeable dint and the black lining was visible from underneath. Replacement sent several weeks later, however on delivery the guys had been sent to try yet another repair!!!! Communication was appalling not answering the telephone and emails, even implying we hadn’t rang. No offer of any goodwill gesture either!!! Replied to my comment on trustpilot saying we were kept informed which wasn’t the case!!! I have all the emails we sent and all the phone calls we made as proof. They have admitted that the service and communication was poor!!
Amc Furniture Outlet
Harry Cone
5-Star
4 months ago
Great customer service, ordered a dining table however I mistakenly ordered the wrong colour. Slightly unclear on the website which colour you are ordering in dropdown box, but rang them up and they came and collected old one and replaced it with the one I wanted!
Read all reviews

About Amc Furniture Outlet

Furniture Shops
The North West's most loved furniture outlet for discount furniture, bespoke beds and made to order sofas. We specialise in bringing you high quality furniture for low prices! Our showroom is full to the brim with bargain finds! Whether you are looking for the bed of your dreams, branded mattresses or bespoke sofa collections we will have something for you! Along with a wide range of home furnishings, bedding and garden & home accessories.
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