Beds Glasgow

Beds Glasgow Reviews Summary

Mattress Stores | Glasgow

What do customers say about Beds Glasgow?

As of Apr 18, 2024, 68 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 18, 2024
Last updated
April 18, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
68
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Beds Glasgow's customer reviews analysis

Beds Glasgow Shop Superstore seems to have garnered positive remarks from customers, with the primary point of satisfaction being exceptional service. The personnel, including Reggie, are frequently commended for their expertise, helpfulness, and friendly demeanor. The store's delivery service is noted for its efficiency, professionalism, and the team's willingness to go above and beyond – particularly in challenging situations such as navigating large beds through tight spaces or retaining orders until customers are ready to receive them. Product variety, affordability, quality of the beds, furniture, and attention to detail are also mentioned favorably. However, there is a notable incident involving a misunderstanding of bed sizes, which points to a potential area for improvement in customer service, particularly in ensuring clear communication about product specifications.

Positive Feedback

Customer feedback for Beds Glasgow Shop Superstore frequently emphasizes the high level of service provided by the staff, especially highlighting the helpful nature of a staff member named Reggie. The selection of beds and bedroom furniture is commended for its modern design and quality, with customers appreciating the variety and affordability. The delivery service is another strong suit, with the delivery team displaying professionalism and determination, often being praised for their work ethic and effectiveness in setting up the furniture. Additionally, the store's willingness to hold onto purchases until the customer is ready for delivery is seen as an exceptional service benefit.

Concerns and Threads

Despite the predominantly positive feedback, Beds Glasgow Shop Superstore does have areas for improvement. A significant issue raised by a customer involves a misunderstanding regarding bed sizes, with the European and British dimensions differing but not clearly communicated by the sales staff. This led to dissatisfaction as the customer was denied a refund or replacement with an additional charge. Another complaint concerns minor issues with the base of a bed purchased and the customer's perception of a lack of effort from the staff when assembling it. These concerns suggest that there could be better communication and customer service in certain circumstances.

Frequently asked questions about Beds Glasgow

Does Beds Glasgow Shop Superstore offer delivery and assembly services?

Yes, the store provides professional delivery and free assembly services as noted by several customers in their reviews.

What should I do if I have specific furniture requirements or concerns?

Customers are advised to clearly communicate their expectations and any specific requests at the start of their purchase to ensure complete satisfaction.

Can the store hold onto my purchase until I am ready for delivery?

Yes, Beds Glasgow Shop Superstore has demonstrated willingness to hold onto purchases, as evidenced by customer reviews stating that the store kept items in their warehouse until the customer was ready for delivery.

Recent customer reviews and testimonials for Beds Glasgow

Beds Glasgow
Roop Kaur
5-Star
a month ago
Exceptional Service and Quality Beds! I recently had the pleasure of purchasing beds from this store, and I couldn't be happier with my experience. Reggie's expertise made the buying process a breeze. After visiting multiple bed stores, I found this one to offer the best combination of product variety and affordability, meeting all my requirements perfectly. Furthermore, the delivery team was outstanding. They efficiently set up the bed and delivered it to both my parents' house and mine without any hassle. Their professionalism and speed truly impressed me. Overall, I highly recommend this store for anyone in need of quality beds and exceptional service. Thank you to Reggie and the delivery team for making this a seamless and satisfying experience!
Beds Glasgow
Colette Duffy
5-Star
2 weeks ago
Great service from start to delivery. Beautiful quality bed and matress attention to detail is lovely. Bought bedroom furniture very modern design .delivery was professional and everything assembled perfectly. I would highly reccomend Beds Glasgow Shop Superstore.
Beds Glasgow
mandy mcgloan
5-Star
a year ago
The whole experience was great. From chosing the bed and them holding it for 3 months for us!! Then the delivery guys omg they where amazing. We picked a superking bed without checking if it would fit up our stairs. It did not but they tried and tried and eventually got it up and took them ages. Not once did they complain or moan about how hard it was they kept working. They took their shoes off and everything as we had just had a new carper. Honestly the guys are a credit to the company. And the best is amazing
Read all reviews

About Beds Glasgow

Mattress Stores
Beds are our Passion: We sell all bed products from mattresses to full divans and headboards to kids’ beds. We have modern, contemporary & tradition styles. Come and see us, we’re just off the M8 near Glasgow City Centre. Our prices, range, stock, service & super delivery can’t be beaten.
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