Ann Arbor Hardwoods LLC rated Housecall Pro 1 stars

3 months ago

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Spent two hours going through with their demo, had the sales person ensure us the features and things that we needed were available and included. Like the ability to send a contract, a key component to our business. Doesn’t exist cannot send a contract through this . He also gave us the if you decide now we have an introductory rate if you decide today.“ high-pressure sales are always fun”. We waited for a week for a coaching expert to help us set everything up, just so they could tell us that the features were not available that we were looking for. The coaching person told us they would get back to us after they got some answers the next day it’s been three days just so they could push us along to the next department. They haven’t even responded cancellation request. For a company that boasts so much about their ability to get your company Google reviews. Maybe they should work on their customer service internally a little bit first. Wonder if anybody will actually read this from their company. I should’ve read the reviews before I actually signed up. Looks like I’m not the only one with this experience.

Zach Leipheimer rated Housecall Pro 1 stars

2 months ago

I wish I had better things to say about housecall. We have been using their software for the last 4 years and we have been very open to using all of their additional Subscriptions And solutions. However, what makes house call unbearable is its customer service. Buyer beware anytime you reach out to their service they give you silly answers and no support. For the past four years, their solution has been to read their forums Within their website to find the answers. Then The sales phone calls a few times a month trying to sell us additional products Just leaves a bad taste in our mouth when customer service is as bad as it is. We spend close to $900 monthly.

Dalton Long rated Housecall Pro 1 stars

2 months ago

Want to cancel your account? Good luck. Don’t get talked into “promotional months” with these guys. They take your money and run. Want good customer service and quick response times? This isn’t the company for that. Overall a bad experience from start to finish. Maybe they will make it right or maybe they won’t. Most likely just a polite response for the public.