The overall sentiment towards Housecall Pro as a software solution is predominantly negative, with reviewers regularly highlighting issues related to customer service and support. Many customers describe high-pressure sales tactics, delayed responses to requests (including cancellation and support tickets), and a lack of responsiveness in resolving issues. While criticisms around the software’s outdated features and inflexible integrations are cited frequently, a small minority report successful onboarding experiences or express satisfaction with some improvements implemented over time.
Common feedback includes frustrations with billing practices, difficulty in obtaining refunds, and complex or incomplete support processes. Several users mention difficulties canceling their accounts or being charged for unused services. There are also repeated mentions of limitations in the software’s features, such as reporting, integrations, and pricing inflexibility. Communication difficulties and unsolicited sales calls are noted as ongoing sources of dissatisfaction.
Overall, Housecall Pro's reputation among reviewers reflects substantial dissatisfaction, mainly due to customer service shortcomings, unfulfilled feature promises, and rigid operational policies. While some long-term customers have experienced feature growth and periodic responsiveness, most recent feedback from users in the software’s client base highlights the need for improved support, clearer sales communication, and better value for money within the software industry.
Common feedback includes frustrations with billing practices, difficulty in obtaining refunds, and complex or incomplete support processes. Several users mention difficulties canceling their accounts or being charged for unused services. There are also repeated mentions of limitations in the software’s features, such as reporting, integrations, and pricing inflexibility. Communication difficulties and unsolicited sales calls are noted as ongoing sources of dissatisfaction.
Overall, Housecall Pro's reputation among reviewers reflects substantial dissatisfaction, mainly due to customer service shortcomings, unfulfilled feature promises, and rigid operational policies. While some long-term customers have experienced feature growth and periodic responsiveness, most recent feedback from users in the software’s client base highlights the need for improved support, clearer sales communication, and better value for money within the software industry.
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