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Hiyacar Reviews

Rated 4.6 based on 996 Reviews

Suite 345, 50 Eastcastle St, London W1W 8EA

Car Rental | London

Published on
January 12, 2024
Last updated
March 13, 2024

Reviews Summary

Reflecting on the recent feedback regarding Hiyacar, the company's overall reputation appears to be a blend of high convenience and variable satisfaction. Customers consistently praise the ease of booking, the app's efficiency, and the concept of car-sharing for its environmental benefits and hassle-free nature compared to traditional rental services. However, there is a discernible undercurrent of dissatisfaction relating to vehicle quality and customer service. Notably, issues such as app connectivity, response time of customer support, and the condition of the vehicles have surfaced as significant concerns. While some users find the service cost-effective and the cars well-maintained, others encounter outdated or poorly maintained vehicles, highlighting an inconsistency in the fleet's condition. There seems to be an emerging trend of dissatisfaction with increases in rental costs, which some customers feel are not justified by the service quality.

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What Customers Are Saying About Hiyacar?

Trustguide uses AI to extract key phrases from reviews about Hiyacar and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Hiyacar's customers had a positive experience.

Positive
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Hiyacar Ratings

5

As of Based on 996 revies as of Jan 12, 2024

Hiyacar Score

As of Based on 996 revies as of Jan 12, 2024

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Customer Reviews

As of Mar 13, 2024, 996 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Hiyacar's publicly available reviews View source

chinheung khew rated Hiyacar 5 stars
4 months ago
We booked a car for our Cotswold trip last week. We had a great time and found the Hiya app to be convenient for people who don't own cars.
Matt Redmond rated Hiyacar 5 stars
a month ago
Great idea. The app works well and it's easy to find a car, pick it up and return it when you want. Good value and better for the environment because you're using someone else's car when they don't need it. Also much more convenient and less hassle than renting from a car hire company.
Ines de Santiago rated Hiyacar 5 stars
a month ago
I rented the car through Hiyacar for a day to explore London with my family. Using the Hiyacar app has truly simplified the way we rent cars. The convenience it offers is remarkable. With clear instructions provided within the cars themselves, there's no need to coordinate with the owner to lock and unlock the vehicle. This feature alone saves so much time and effort, making the rental experience incredibly hassle-free. This convenience, coupled with the affordability factor, has undeniably made our lives simpler and more efficient. I truly recommend to anyone looking to rent a car, in a safe, stress free e economic way!

Frequently Asked Questions About Hiyacar

What happens if I encounter technical difficulties with the Hiyacar app during my rental?

If you experience issues with the Hiyacar app, such as problems with vehicle locking/unlocking, you should contact Hiyacar's support team promptly. Customers have reported varying response times; however, the company aims to address such concerns as quickly as possible.

Is there any deposit required when renting a car through Hiyacar?

No, Hiyacar typically does not require a deposit when booking a car, streamlining the rental process and making it accessible for users who prefer a low-barrier service.

How does Hiyacar ensure the cleanliness and maintenance of its vehicles?

Hiyacar claims to have policies in place to ensure vehicles are clean and well-maintained; however, some reviews suggest that customer experiences may vary. It is advisable to directly contact the company for information regarding specific standards and actions taken against non-compliant car owners.

About Hiyacar

Car Rental

Hiyacar is a peer to peer car rental network, letting car owners rent out their car when it's not being used.Our accompanying free app lets you hire cars direct from people in your neighbourhood instantly, using our unique keyless technology.It’s fast, secure, and cheaper than old-style car rental, because you’re renting from people just like you. Hiyacar owners earn up to £1,000 a month, and drivers rent safely for less.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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