The most common themes are the outstanding attitude and support from certain agents, transparency when dealing directly with employees, and appreciation of staff accommodating special circumstances, such as flight delays or last-minute bookings. Communication breakdowns, unexpected extras, and poor vehicle cleanliness appear in a minority of reports. The Orlando, Florida location receives frequent mention, with staff praised for making rentals easier, particularly for first-time or repeat customers.
Overall, Easirent is viewed in the Orlando region as a car rental company offering reliable, personable assistance, often leading to customer loyalty. The reputation is bolstered by consistent individual attention but is tempered by occasional concerns about transparency of fees and rental agreements. Repeat business and shout-outs to specific agents reflect customer trust, despite a few notable areas for improvement.