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Easirent Car Rental Orlando Airport (MCO) logo

Easirent Car Rental Orlando Airport (MCO) Reviews

Rated 4.3 based on 14092 Reviews

1777 McCoy Rd, Orlando, FL 32809, United States

Car Rental Orlando

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Customer feedback for Easirent car rental shows a largely positive sentiment, especially regarding the professionalism and helpfulness of individual staff members like Iris, Darren, Stephone, and Tanya. Reviewers consistently highlight smooth processes and responsive service, though some also mention concerns about hidden fees, unclear policies, or location confusion. While positive service is regularly emphasized, a few negative experiences relate to misleading charges or car cleanliness issues.

The most common themes are the outstanding attitude and support from certain agents, transparency when dealing directly with employees, and appreciation of staff accommodating special circumstances, such as flight delays or last-minute bookings. Communication breakdowns, unexpected extras, and poor vehicle cleanliness appear in a minority of reports. The Orlando, Florida location receives frequent mention, with staff praised for making rentals easier, particularly for first-time or repeat customers.

Overall, Easirent is viewed in the Orlando region as a car rental company offering reliable, personable assistance, often leading to customer loyalty. The reputation is bolstered by consistent individual attention but is tempered by occasional concerns about transparency of fees and rental agreements. Repeat business and shout-outs to specific agents reflect customer trust, despite a few notable areas for improvement.
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What Customers Are Saying About Easirent Car Rental Orlando Airport (MCO)?

he made the experience much easier

the whole process easy and stress-free

Her friendly attitude and professionalism

her positive attitude made all the difference

simple and hassle-free

incredibly helpful

I will be coming to them every time

best services and accommodations from Iris

helped me so much

welcoming, efficient, and incredibly helpful

Trustguide extracts key phrases from reviews about Easirent Car Rental Orlando Airport (MCO) and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Easirent Car Rental Orlando Airport (MCO)'s customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Easirent Car Rental Orlando Airport (MCO) Ratings

5

As of Based on 14092 revies as of Jul 09, 2025

Easirent Car Rental Orlando Airport (MCO) Score

70%

As of Based on 14092 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 14092 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Easirent Car Rental Orlando Airport (MCO)'s publicly available reviews View source

White876 Ja rated Easirent Car Rental Orlando Airport (MCO) 4 stars
2 months ago
Last min booking as my ride from airport got cancelled. Price was really cheap at $28.19 a day. What should cost me $117 in total cost me $205.77 extra without me knowing. They also decided to give me my receipt via email 24 hrs later. I was charged extra for upgrade fee without me knowing. They upgraded my vehicle without telling me about. I signed for deposit, Idid not see anywhere it shows that there will be a upgraded fee. Why if we book something standard they decide to upgrade us with a fee attached? Car was half full and had to return it half full. It was clean. I don't have a problem paying extra for the car but it was never stated or shown to be uphand. I suggest you watch the keypad properly and ask if they do anything else. When traveling always expect these outcomes and extra cost so it doesn't phase me. All I want is for next time they tell before hand they will be and upgrade fee. I would book again with them because of price but they missed the 5 star as they did not disclose upgrade fee to me
Arlene Mojica rated Easirent Car Rental Orlando Airport (MCO) 4 stars
2 months ago
On Tuesday, 4/29, my car broke down. While using the T-Mobile app, I saw a Tuesday special for rental cars and decided to sign up. I was directed to Easirent, and a pickup/drop-off address was provided. I even posted a photo of the address to report it because it turned out to be incorrect. After realizing it was the wrong location, I had to take another Uber and make several calls to find the correct place. I eventually arrived at 1777 McCoy Rd, where I had to wait until my name was called. Thankfully, I was helped by STEPHONE , who was awesome and easygoing. It was my first time renting a car, at that location and he made the experience much easier. Thank you 🙏🏻 There was a bit of a wait while my insurance was verified (a first-time process for me), and I was also a bit confused about the SunPass rules and the additional fees. I’m used to renting from Budget, so this was a new experience. Later, I reported the license plate to the SunPass company as a rental car and called the Easirent office directly to notify them about a pending charger on the tag from 4/24 at 5 PM. Past rental I had picked up the car on 4/29 at noon. The representative said she would make a note of it. I also contacted T-Mobile to let them know I appreciated the offer but wanted to share the confusion and inconvenience about the wrong pickup address. I’m not complaining—just trying to help everyone be on the same page so this doesn’t happen to someone else. The people at the incorrect address told me this has happened before, so I hope it can be fixed going forward. Thank you 😊 Correct address is 1777 McCoy Rd
Francine VC rated Easirent Car Rental Orlando Airport (MCO) 5 stars
2 months ago
I had a great experience renting a car from Darren. He was professional, friendly, and made the whole process easy and stress-free. The car was clean, reliable, and exactly as described. Darren was upfront about all the details, with no surprises or hidden fees. I appreciated how responsive he was to any questions I had. I’d definitely recommend Darren to anyone looking for a smooth and trustworthy car rental experience.

Frequently Asked Questions About Easirent Car Rental Orlando Airport (MCO)

Will I encounter unexpected fees or charges with Easirent?

Some reviews mention confusion or dissatisfaction with additional costs such as upgrade fees, toll programs, or insurance requirements. Reading the agreement carefully and clarifying with staff can help avoid surprises, especially regarding vehicle upgrades and toll payment policies.

Can I rely on staff to be accommodating and supportive during issues?

Many reviewers praise Easirent team members for their professionalism and willingness to help, with some staff going out of their way to resolve issues, accommodate last-minute needs, and provide personal support during delays or confusion.

Is the pickup location and process always clear when booking?

A few customers reported confusion over the pickup address and recommend confirming the correct location prior to arrival, as listings may lead to the wrong place. Checking reservation details directly with Easirent helps ensure a smooth experience.

About Easirent Car Rental Orlando Airport (MCO)

Car Rental
Easirent is a rental service provider in the car hire industry, operating through in-person vehicle pickup and drop-off at designated locations. The company offers a range of rental vehicles for short-term or emergency transport needs, accommodating bookings both online and through third-party platforms.

The company manages reservations, insurance verification, and optional add-ons at the counter, relying on frontline staff to facilitate the rental process. Procedures include clear explanation of charges, handling of toll requirements, and coordination for customers facing travel disruptions. The business emphasizes direct customer interaction to ensure the rental aligns with client expectations.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.