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Tusker Reviews

Rated 4.3 based on 692 Reviews

Building 4, Croxley Green Business Park, Hatters Ln, Watford WD18 8YF

Car Rental Watford

Published on
August 25, 2025
Last updated
August 25, 2025

Reviews Summary

Overall, customer sentiment towards Tusker’s car leasing service is overwhelmingly positive, with reviewers praising the helpfulness, professionalism, and responsiveness of individual staff members such as Tyrique S., Ann-Marie Laidley, Daisy W., and others. Most reviewers describe clear communication, thorough support, and personal attention throughout their interactions. Criticisms are nearly absent, with only very minor service process issues quickly resolved by the team.

The most commonly reported themes across the reviews are attentive, patient customer service and efficiency in handling questions or problems. Many reviewers mention the supportive roles of specific representatives, crediting them with making complex transitions or time-sensitive deliveries less stressful. Customers highlight smooth ordering, documentation, and handover processes, and several reviews express appreciation for proactive solutions when challenges arise.

Based on these reviews, Tusker has a strong reputation for reliability and customer-centric support in the car leasing market. There is consistent feedback about seamless onboarding and successful problem-solving, reinforcing Tusker’s standing as a dependable provider for car leasing needs. This pattern strongly distinguishes the brand within its sector.
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What Customers Are Saying About Tusker?

did a great job

really polite, was able to answer my questions

friendly, professional, and incredibly helpful

very helpful and answered all of my queries

very much recommend Tusker

outstanding support with my recent car order

delivered an exceptionally great customer experience

Beth O was fantastic!! Really helpful

Truly Went Above and Beyond

quick and helpful response and resolution

Trustguide extracts key phrases from reviews about Tusker and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Tusker's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Tusker Ratings

5

As of Based on 692 revies as of Aug 25, 2025

Tusker Score

100%

As of Based on 692 revies as of Aug 25, 2025

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Customer Reviews

As of Aug 25, 2025, 692 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Tusker's publicly available reviews View source

Leiho J ML rated Tusker 5 stars
a month ago
Thank you Tyrique S. I have received my new Lexus today. I write to praise your help and patience when I was struggling with the order. You did a great job so now I write you a good review as promised. Thank you once again.
Mark Baker rated Tusker 5 stars
2 weeks ago
Just a quick note to thank Daisy W. for her help in adding my partner to my insurance policy. She was really polite, was able to answer my questions in a simple and efficient way and ultimately helped me to get what I needed achieved. She is a credit to Tucker and a good representative of the company
Martin Joseph Bain rated Tusker 5 stars
2 weeks ago
I had the pleasure of speaking with Ann-Marie Laidley today regarding my recent query, and I was thoroughly impressed with the level of service I received. Ann-Marie was friendly, professional, and incredibly helpful from start to finish. She took the time to fully understand my concerns, provided clear and concise answers, and made sure everything was resolved before we ended the call. What stood out most was her warm, approachable manner and her genuine commitment to customer satisfaction. It’s refreshing to deal with someone so knowledgeable and efficient while also being personable and reassuring. Thank you, Ann-Marie, for your excellent support—your assistance today was very much appreciated!

Frequently Asked Questions About Tusker

How responsive is the Tusker support team if issues arise after vehicle delivery?

Tusker staff respond quickly to post-delivery issues and coordinate directly with dealerships to resolve problems efficiently, minimizing disruption and ensuring customer satisfaction.

Will I receive assistance with the paperwork and order process for my car lease?

Yes, Tusker’s representatives consistently assist customers with all necessary documentation and guide them through the ordering process to ensure clarity and completion at every step.

What happens if my current vehicle needs to be replaced urgently?

Tusker is able to accommodate urgent situations by expediting the order process when customers face time-sensitive needs, as indicated by specific customer experiences in the reviews.

About Tusker

Car Rental
Tusker is a company that specializes in vehicle leasing services, offering customers the opportunity to lease cars for personal or business use. Operating within the automotive sector, Tusker facilitates the entire car ordering and leasing process, including documentation and delivery arrangements. The company provides these services primarily through direct communication channels with customers.

Tusker’s operational model is centered around personalized customer interaction, assigning dedicated team members to manage client accounts, process queries, and resolve issues. The workflow typically includes vehicle selection, support through ordering and documentation, and coordination of delivery. Procedures are structured to ensure smooth transactions, proactive communication, and prompt resolution of logistical or post-delivery concerns.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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