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Heathrow Park & Ride Parking Terminals 2 & 3 logo

Heathrow Park & Ride Parking Terminals 2 & 3 Reviews

Rated 3.9 based on 921 Reviews

Heathrow Airport, Eastern Perimeter Rd, Longford, Hounslow TW6 2SB

Car Rental Hounslow

Published on
August 20, 2025
Last updated
August 20, 2025

Reviews Summary

Overall sentiment toward Heathrow Airport Long Stay Car Park is mixed, with reviewers highlighting both efficient features and recurring frustrations. Customers note the convenience of accessible transport for blue badge holders and helpful staff assistance, while others express concerns about unclear payment systems, limited signage, difficulty finding spaces, and potential security issues. Several reviewers appreciate the bus service but mention its frequency and routing as issues for specific terminals.

Frequent themes include accessibility options, the convenience of short-term free parking, regular shuttle bus service, and security concerns. The pricing structure and unclear IT systems are regularly mentioned, with some users finding the digital entry and exit straightforward while others struggle with machine interfaces and lack of staff presence. Security worries, including theft and unrestricted access, are noted by more than one customer. Value perceptions depend on trip length, with long-term parkers finding the cost comparable and others deterred by unexpected fees or unclear processes.

Heathrow Airport Long Stay Car Park is regarded as a practical and generally secure option for airport parking in the London area, especially for those using terminals 2 or 3. However, persistent issues with wayfinding, payment technology, and safety monitoring suggest room for improvement. Those with accessibility needs or longer stays are likely to benefit most, while others may encounter avoidable obstacles.
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What Customers Are Saying About Heathrow Park & Ride Parking Terminals 2 & 3?

staff at the desk were lovely & so helpful

great view of planes coming in

Pricing is reasonable, car park is secure

good safe parking to leave your car

Overall good experience for myself would use again

Trustguide extracts key phrases from reviews about Heathrow Park & Ride Parking Terminals 2 & 3 and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Heathrow Park & Ride Parking Terminals 2 & 3's customers had a positive experience.

Positive
30%
Neutral
40%
Negative
30%

Heathrow Park & Ride Parking Terminals 2 & 3 Ratings

2

As of Based on 921 revies as of Aug 20, 2025

Heathrow Park & Ride Parking Terminals 2 & 3 Score

30%

As of Based on 921 revies as of Aug 20, 2025

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Customer Reviews

As of Aug 20, 2025, 921 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Heathrow Park & Ride Parking Terminals 2 & 3's publicly available reviews View source

Karen Stather rated Heathrow Park & Ride Parking Terminals 2 & 3 5 stars
9 months ago
So easy to use and you get 2hrs free if you are a blue badge holder, so we had plenty of time to pick up & drop off our son using the free park & ride. The bus was wide & Plenty of wheelchair room & also 4 disabled priority seating too, We used assist for our son in the airport who attended him right through to his flight. The delta staff at the desk were lovely & so helpful getting him sorted for the flight. On return to pick him up The young lad who works on the assist desk in the corner of arrivals was an absolute star! He went out of his way to get information about the location of our son because we can't read dates (he will understand 😱😅) he wasn't giving up till we got an answer, We can't thank him enough for his patience, he was so polite. Highly recommend for stress free quick transfer to the airport and you get to watch the planes fly over while you wait for the bus 😲 it was great 🤣
sim whittaker rated Heathrow Park & Ride Parking Terminals 2 & 3 1 stars
7 months ago
Possible security issues at this car park. Not clear if CCTV or security patrols are adequate. Catalytic converters and spare wheel thefts. It allows 30 mins free access to pick up people alongside long stay for airport customers and staff, so all sorts of people are able to drive in and out for short periods free and unchecked, this seems to make it a soft target for local criminals.
Dal rated Heathrow Park & Ride Parking Terminals 2 & 3 2 stars
7 months ago
Arranged to pick up my wife from here as it's free for half an hour. Waited a couple of miles away until I knew she'd got on the shuttle bus. Told her exactly where I was, right by the entrance, the driver refused to let her off & said he would come back there after doing the rest of the drops. She ended up having to get off at a far zone and dragging her 2 big suitcases over to where I was, rather than have the full tour of the car park. Positives are plenty of spaces, and a great view of planes coming in.

Frequently Asked Questions About Heathrow Park & Ride Parking Terminals 2 & 3

Are there accessible facilities for disabled drivers at Heathrow Airport Long Stay Car Park?

Yes, the car park provides blue badge spaces and offers assistance for disabled passengers, including regular shuttle buses with wide aisles and priority seating. Staff assistance is available to help disabled travelers reach the terminal.

Is the car park secure and monitored?

Some reviews express concerns about security, mentioning possible issues with theft and the adequacy of CCTV or patrols. Security features exist, but vigilance is advised. Customers are encouraged to be cautious and check details with management if concerned.

How do I pay for parking and what should I know about the process?

Payment is made via barriers and on-site machines using car number-plate recognition for entry and exit. There can be confusion with the system or machine buttons, so take note of onsite instructions and be prepared to call for help if needed.

About Heathrow Park & Ride Parking Terminals 2 & 3

Car Rental
Heathrow Airport Long Stay Car Park provides long- and short-term vehicle parking services for airport travelers using London Heathrow. The car park caters to both standard and disabled users and is designed to serve passengers flying from multiple terminals, especially Terminals 2 and 3. Access is facilitated by shuttle buses linking the car park with terminal buildings.

The company operates with automated barriers and machine-based payment systems, including digital number-plate recognition for seamless entry and exit. Shuttle buses run frequently to terminal stops, and blue badge spaces are available for disabled drivers. Pre-booking online is possible, and on-site staff assistance is accessible for specific needs, though reviews indicate staff presence may be limited at times.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.