Drivalia Car Hire Manchester Airport Reviews

Customer feedback about Drivalia Car Rental at Manchester Airport is mixed, with strong opinions on both ends. Reviewers consistently mention good car quality and value for money, and several highlight exceptional staff members, notably James, for professionalism and kindness. However, there are recurring criticisms regarding shuttle delays, pushy insurance sales, slow deposit returns, and contentious damage charges. This ambivalence points to variability in staff interaction and process consistency.

Common themes include efficient pick-up and drop-off routines, clarity of vehicle condition documentation, and positive experiences with well-maintained cars. Some customers, however, are frustrated by aggressive sales tactics for additional insurance and rigid adherence to policies. Issues with deposit refunds, customer service responsiveness, and dispute resolution are also noted. Manchester is frequently referenced as the primary location for these experiences.

Overall, Drivalia Car Rental in Manchester builds a reputation for offering affordable, reliable vehicles and occasional standout service, but faces notable criticism in customer relations and aftercare. Repeat customers and recommendations appear, yet so do strong warnings, suggesting potential customers should weigh service variability before booking. (159 words)

Drivalia Car Rental provides short- and long-term vehicle hire services, operating mainly from Manchester Airport. The company offers a range of cars—both petrol and hybrid—to individuals arriving in Manchester, with pick-up and drop-off facilitated through an airport shuttle and in-person office interactions.

Drivalia manages reservations via phone and onsite check-in. Upon arrival at their off-airport location, customers complete paperwork, vehicle inspection, and are offered optional insurance packages. The return process includes a check-in and transport back to the airport. Vehicle condition is documented at key stages and deposit procedures are handled post-rental.