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U-Haul of Mid City logo

U-Haul of Mid City Reviews

Rated 3.3 based on 273 Reviews

415 W 2100 S Expy, Salt Lake City, UT 84115, United States

Car Rental Salt Lake City

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall sentiment for U-Haul’s truck rental service at the Mid City location in Salt Lake City is mixed, but leans positive. Customers frequently reference staff members by name—Natasha, Jonathan, and Hyrum—for their friendliness, helpfulness, and professionalism. Quick problem-solving and clear communication at the rental counter are often highlighted. However, there are notable criticisms, mostly regarding unresolved vehicle problems, unhelpful employees, and recurring service issues for repeat customers.

Common themes include the reliability of staff in managing busy times, completeness of rental process explanations, and staff’s willingness to deal with complications like wiring installation. Several customers recount smooth, efficient transactions and cite specific staff who improved their experiences. Issues with truck maintenance—such as poorly maintained vehicles and lack of issue resolution—are consistently raised by some reviewers.

In summary, U-Haul’s Mid City location in Salt Lake City enjoys a reputation for personable, customer-focused staff but faces ongoing challenges with equipment reliability and timely problem resolution. Many customers trust this location due to helpful employees, but ongoing operational concerns remain a recurring drawback.
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What Customers Are Saying About U-Haul of Mid City?

Great experience overall

she was wonderful, super friendly

so friendly, helpful and kind

Really made us feel like customers.

just rolled with it

they were polite and ran as quickly as they could

they are A+

jonathon was such a great dude

Trustguide extracts key phrases from reviews about U-Haul of Mid City and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of U-Haul of Mid City's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

U-Haul of Mid City Ratings

5

As of Based on 273 revies as of Jul 09, 2025

U-Haul of Mid City Score

60%

As of Based on 273 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 273 customers have reviewed this business and rated it 3.3 Star out of 5. Trustguide conducted an in-depth analysis of U-Haul of Mid City's publicly available reviews View source

Nathalie Chevreau rated U-Haul of Mid City 5 stars
4 weeks ago
The rental process went smoothly at the counter due to the fact that the system was down and I was not able to reserve online. Everyone was professional. The sales person explained well what to expect especially how to bring the truck to the gas level I started with since I used the truck for in town moving and rented for only 1 day. Great experience overall
Mike Cogburn rated U-Haul of Mid City 1 stars
2 weeks ago
Employees were rude and of no help. The truck I had to return to get another one because it shook so violently. The AC worked but made a terrible screeching sound that made it extremely difficult to listen to for very long, so I had to turn it off fir the most part. Told employees about it and they could care less about customer satisfaction. Terrible business that don't even deserve the 1 star that I HAD to award it in order to make this post.
aaron M rated U-Haul of Mid City 5 stars
2 weeks ago
I had probably the best U-Haul experience of my life at the Mid City location. I worked with Natasha and she was wonderful, super friendly, helpful, and professional. If you are planning to use U-Haul in SLC this is the location to use!

Frequently Asked Questions About U-Haul of Mid City

How do U-Haul staff handle busy periods at the Mid City location?

During busy times, staff at U-Haul’s Mid City location are reported to work quickly and maintain polite service. Reviews mention that employees run efficiently to help all customers even during periods of high demand.

Are vehicle issues addressed promptly at this U-Haul branch?

Some reviews indicate challenges with timely resolution of vehicle problems, such as mechanical issues or incorrect dispatching. Customers note that resolution can be inconsistent and may require follow-up visits to address ongoing concerns.

What should I know about returning U-Haul trucks?

Customers are informed to bring the truck back with the same fuel level as when it was rented. Staff provide clear explanations about return procedures, including processes for after-hours drop-off at the Mid City location.

About U-Haul of Mid City

Car Rental
U-Haul is a company that provides truck rental services for personal and business moving needs. Rentals are typically conducted in person at local branches, with options for online reservations and counter service. U-Haul operates in the vehicle rental industry, focusing primarily on trucks, trailers, and moving supplies.

The company handles customer reservations, vehicle checkout, and returns through direct staff interaction or after-hours procedures. Staff are responsible for preparing vehicles, explaining rental terms, and assisting with additional services such as hitch wiring. U-Haul locations may handle high volumes at peak times and require customers to refill vehicles to designated fuel levels on return.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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