U-Haul of Mid City Reviews

Overall sentiment for U-Haul’s truck rental service at the Mid City location in Salt Lake City is mixed, but leans positive. Customers frequently reference staff members by name—Natasha, Jonathan, and Hyrum—for their friendliness, helpfulness, and professionalism. Quick problem-solving and clear communication at the rental counter are often highlighted. However, there are notable criticisms, mostly regarding unresolved vehicle problems, unhelpful employees, and recurring service issues for repeat customers.

Common themes include the reliability of staff in managing busy times, completeness of rental process explanations, and staff’s willingness to deal with complications like wiring installation. Several customers recount smooth, efficient transactions and cite specific staff who improved their experiences. Issues with truck maintenance—such as poorly maintained vehicles and lack of issue resolution—are consistently raised by some reviewers.

In summary, U-Haul’s Mid City location in Salt Lake City enjoys a reputation for personable, customer-focused staff but faces ongoing challenges with equipment reliability and timely problem resolution. Many customers trust this location due to helpful employees, but ongoing operational concerns remain a recurring drawback.

U-Haul is a company that provides truck rental services for personal and business moving needs. Rentals are typically conducted in person at local branches, with options for online reservations and counter service. U-Haul operates in the vehicle rental industry, focusing primarily on trucks, trailers, and moving supplies.

The company handles customer reservations, vehicle checkout, and returns through direct staff interaction or after-hours procedures. Staff are responsible for preparing vehicles, explaining rental terms, and assisting with additional services such as hitch wiring. U-Haul locations may handle high volumes at peak times and require customers to refill vehicles to designated fuel levels on return.