Common themes include the reliability of staff in managing busy times, completeness of rental process explanations, and staff’s willingness to deal with complications like wiring installation. Several customers recount smooth, efficient transactions and cite specific staff who improved their experiences. Issues with truck maintenance—such as poorly maintained vehicles and lack of issue resolution—are consistently raised by some reviewers.
In summary, U-Haul’s Mid City location in Salt Lake City enjoys a reputation for personable, customer-focused staff but faces ongoing challenges with equipment reliability and timely problem resolution. Many customers trust this location due to helpful employees, but ongoing operational concerns remain a recurring drawback.