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Economy Rent a Car Reviews

Rated 4.1 based on 10932 Reviews

8501 Parkline Blvd, Orlando, FL 32809, United States

Car Rental Orlando

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall, sentiment for Economy Rent-a-Car Orlando Airport is largely positive, though some reviewers highlighted significant concerns about transparency and operational processes. Most customers note efficient service, affordable rates, and friendly staff, with repeat business and recommendations reflecting general satisfaction. However, critical feedback focuses on the inconvenient off-site pickup, unexpected insurance requirements, and long wait times during peak periods.

The most consistent positive themes include value for money, the quality and cleanliness of the vehicles, and a quick and straightforward rental and return process. Customers regularly appreciate the accommodating staff, with specific mentions of employees like Jaime and Gabriel. Several reviewers emphasize the importance of bringing proper insurance documentation to avoid extra charges, and many describe shuttle services as generally reliable, despite occasional delays or overcrowding.

Based on consolidated feedback, Economy Rent-a-Car Orlando Airport holds a strong local reputation for affordability and customer service, especially for frequent travelers to Orlando. Still, non-airport pickup, inflexible late staffing, and potentially unclear policies may cause frustration for those expecting an on-site, seamless experience. Overall, in the Orlando area, the company is regarded as a reliable value option if customers prepare accordingly.
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What Customers Are Saying About Economy Rent a Car?

Helpful people. Absolutely good rate.

Great and fast customer service

the driver was courteous and helpful

the whole atmosphere was positive

Very affordable prices

excellent family feel service

extremely quick and easy

staff were courteous and nice

very quick and easy

Trustguide extracts key phrases from reviews about Economy Rent a Car and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Economy Rent a Car's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Economy Rent a Car Ratings

5

As of Based on 10932 revies as of Jul 10, 2025

Economy Rent a Car Score

70%

As of Based on 10932 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 10932 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Economy Rent a Car's publicly available reviews View source

Ahhsum “Ahhsum” Ahhsum rated Economy Rent a Car 2 stars
a month ago
Disappointing Experience with Economy Car Rental Orlando Airport I booked a rental car through Economy Car Rental Orlando Airport expecting a smooth and convenient pickup at the airport. Unfortunately, what I encountered was far from what was advertised. The rental pick-up location is **not** at the airport, a crucial detail that should have been made clear upfront. Instead, customers must take a shuttle to a remote location approximately **20 minutes away**, which adds unnecessary delays, especially for those with tight schedules. Transparency is key in customer service, and failing to disclose this vital information feels misleading. Once we arrived at the off-site location, the frustration continued. The rental agency required additional documents, such as a declaration page for personal insurance, which was not specified during the booking process. This felt like a tactic to pressure customers into purchasing extra insurance or paying unexpected fees. Being in a hurry, many travelers may feel forced into compliance simply to get on with their trip, which is an unfair and stressful situation. Customers should be provided clear instructions **before** arriving, not after they are already locked into a decision with limited options. This time, we refused to play along and decided to opt out of the rental altogether. Thankfully, the shuttle driver agreed to take us back to the airport, allowing us to find a hassle-free alternative with Dollar Rental—**for even less cost**. This only reinforced our belief that Economy Car Rental should be upfront about their business model instead of creating unnecessary headaches for unsuspecting travelers. A straightforward rental process should not feel like a negotiation or a trap. Had they been honest about the pick-up location and requirements, we could have made an informed decision before booking. **A simple disclaimer stating that their facility is off-site and requires a shuttle would have saved customers time and frustration.** I would not recommend this service to travelers looking for convenience and reliability. If you prefer an stress-free experience, seek out rental agencies that operate directly within the airport.
Anand Vankeepuram rated Economy Rent a Car 5 stars
2 weeks ago
Easy to take a car. Easy to check out. Helpful people. Absolutely good rate. Better have a copy of your liability insurance. Most of the Visa cards provide collision coverage. So, take a copy of the insurance from the Visa card site. Use the same card for payment. You should be good.
Chunxi Yang rated Economy Rent a Car 5 stars
2 weeks ago
The cheapest and nicest rental car place I went in my entire life. Great and fast customer service for arrival and departure. Shutter every 15-20 minutes to the airport (you are not assured to get in if all the places are occupied though, so be careful as a family did not get in and had to wait for the next shuttle). Make sure you have your own insurance and a credit card under the renters name for the 1000$ deposit or the extras are pricey 🤑. I definitely recommend! So worth our time and money 🤩

Frequently Asked Questions About Economy Rent a Car

Is Economy Rent-a-Car Orlando Airport located directly at the airport?

No, the pick-up location is off-site and not at the airport terminal. Customers need to take a shuttle, which takes approximately 15-20 minutes, between the airport and the rental facility.

What documents do I need to rent a car from Economy Rent-a-Car Orlando Airport?

You'll need a valid driver’s license and a credit card in the renter’s name. If using your own insurance, some reviews recommend bringing a printed copy of your insurance or an insurance declaration page to avoid extra charges.

How long does the check-in process take at Economy Rent-a-Car Orlando Airport?

Check-in is often described as quick and easy, but during peak times customers have experienced longer waits due to limited staff. Planning extra time during busy periods is advised.

About Economy Rent a Car

Car Rental
Economy Rent-a-Car Orlando Airport operates in the car rental industry, providing short-term vehicle rentals to individuals at affordable rates. Their business serves travelers primarily at the Orlando Airport, with vehicles available for various passenger needs, subject to availability and pre-booking. Service is delivered in person at their off-site facility, accessed by shuttle service from the airport.

The company manages a fleet of maintained rental vehicles and handles reservations online and on-site. Customers pick up and return vehicles at the off-site location. Payment can be made via credit or debit card, and documentation such as personal or credit card insurance is often requested. Shuttle transportation is supplied to and from the airport, with operational processes aimed at efficient customer check-in and check-out.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.