Economy Rent a Car Reviews

Disappointing Experience with Economy Car Rental Orlando Airport I booked a rental car through Economy Car Rental Orlando Airport expecting a smooth and convenient pickup at the airport. Unfortunately, what I encountered was far from what was advertised. The rental pick-up location is **not** at the airport, a crucial detail that should have been made clear upfront. Instead, customers must take a shuttle to a remote location approximately **20 minutes away**, which adds unnecessary delays, especially for those with tight schedules. Transparency is key in customer service, and failing to disclose this vital information feels misleading. Once we arrived at the off-site location, the frustration continued. The rental agency required additional documents, such as a declaration page for personal insurance, which was not specified during the booking process. This felt like a tactic to pressure customers into purchasing extra insurance or paying unexpected fees. Being in a hurry, many travelers may feel forced into compliance simply to get on with their trip, which is an unfair and stressful situation. Customers should be provided clear instructions **before** arriving, not after they are already locked into a decision with limited options. This time, we refused to play along and decided to opt out of the rental altogether. Thankfully, the shuttle driver agreed to take us back to the airport, allowing us to find a hassle-free alternative with Dollar Rental—**for even less cost**. This only reinforced our belief that Economy Car Rental should be upfront about their business model instead of creating unnecessary headaches for unsuspecting travelers. A straightforward rental process should not feel like a negotiation or a trap. Had they been honest about the pick-up location and requirements, we could have made an informed decision before booking. **A simple disclaimer stating that their facility is off-site and requires a shuttle would have saved customers time and frustration.** I would not recommend this service to travelers looking for convenience and reliability. If you prefer an stress-free experience, seek out rental agencies that operate directly within the airport.