Zezgo Rent a Car Reviews

Based on customer reviews for Zezgo and other Miami-area car rental companies, overall sentiment is strongly negative. Reviewers routinely describe issues such as unexpected fees, poor vehicle cleanliness, and miscommunication at pick-up. Multiple customers report that the condition of rental vehicles does not meet expectations, with instances of dirty interiors, maintenance issues, and unhelpful staff. Although a few positive experiences are shared, particularly noting employees like Charlie at other agencies, criticism of Zezgo’s customer service and business practices is prevalent.

Common themes highlighted in reviews include surprise insurance charges, unreturned deposits, poor customer service interactions, and inefficient or slow resolution of issues. Customers across Miami complain about bait-and-switch pricing tactics, misleading contract terms, and limited assistance in case of vehicle breakdowns—resulting in inconvenience and distrust. Most negative feedback is targeted at Zezgo, with rare positive mentions for staff from competing rental agencies.

Overall, the reputation of Zezgo’s car rental service in Miami is viewed as substandard, with little confidence shown by reviewers in terms of pricing transparency, vehicle quality, or customer support. The recurring nature of complaints about hidden costs, cleaning standards, and lack of support signals a need for significant operational improvements within the Miami car rental market. Trust in Zezgo is low, and most reviewers recommend seeking alternatives in the area.

Zezgo operates in the car rental industry, offering vehicles for hire to travelers and residents primarily in Miami and similar regions. Customers can reserve vehicles in advance and pick them up in person at the company’s rental office or designated location, where Zezgo staff handle bookings and vehicle handover.

Zezgo’s operational model relies on vehicle inventory management, on-site processing of rental agreements, and the application of insurance and deposit requirements as part of the contract process. Staff members are responsible for vehicle allocation, check-in, and check-out procedures, as well as coordination of returns and fee assessments based on company policies.