Common themes highlighted in reviews include surprise insurance charges, unreturned deposits, poor customer service interactions, and inefficient or slow resolution of issues. Customers across Miami complain about bait-and-switch pricing tactics, misleading contract terms, and limited assistance in case of vehicle breakdowns—resulting in inconvenience and distrust. Most negative feedback is targeted at Zezgo, with rare positive mentions for staff from competing rental agencies.
Overall, the reputation of Zezgo’s car rental service in Miami is viewed as substandard, with little confidence shown by reviewers in terms of pricing transparency, vehicle quality, or customer support. The recurring nature of complaints about hidden costs, cleaning standards, and lack of support signals a need for significant operational improvements within the Miami car rental market. Trust in Zezgo is low, and most reviewers recommend seeking alternatives in the area.