An analysis of recent customer feedback for Budget Car Rental reveals a dichotomy in experiences, with some patrons finding the booking process and vehicle quality satisfactory, while others report significant concerns regarding vehicle maintenance and customer service. The reports of satisfaction generally herald the ease of the online booking system and the condition of the vehicles upon receipt, as well as competitive pricing. However, there is a recurrent theme of customers encountering poorly maintained or inadequately prepared vehicles, along with frustrating experiences with customer service, particularly at certain locations. Additional criticisms include unexpected charges and negative interactions with staff, which have evidently impacted the overall perception of the brand and could potentially affect the company's reputation if not addressed.
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gratifyingly easy
sloppy maintenance
Unacceptable service
messed up cars
long lines to charge
Charged us for a full tank
total scam
unprofessional and disgusting tactics
worst rental car experience
Didn’t get the full sized car
