Common feedback includes surprise charges at pickup, unclear insurance requirements, and mandatory extra fees not disclosed during booking. Many customers observed poor vehicle cleanliness, malfunctioning equipment (such as car seats and sensors), and a lack of standard inspection procedures. Communication breakdowns are frequently mentioned, from staff failing to assist in person to unhelpful customer support after issues arise.
In summary, Green Motion Car Rental has established a poor reputation in the Orlando, Florida area. Customers cite broken promises, hidden costs, lack of professionalism, and unresolved issues as major reasons for dissatisfaction. The prevalence of unresolved complaints and negative experiences signals caution for prospective renters in the region.