Nu Car Rentals Charlotte Reviews

If you're renting from here, make sure that you do not have the possibility of running into any delays!! I made my reservation through Priceline while searching for airport locations and scheduled for 6:30 pickup. In all fairness, I was assuming that this was also an airport location, which is what I was trying to book. But Nu Car is located about 15 minutes away from the airport, but they provide a shuttle. My flight was delayed by about 35 minutes and then we had to taxi in, so we didn't get off the plane until 6:45 for my original 6:30 pickup. I called and they graciously told me that it could pick up my rental the next day, since I was informed only two days prior to my trip that they close at 7pm, even on Saturdays ( I believe they close at 5 on Sundays). But what they didn't tell me is that they would also charge me $10 for everyday of the rental and the day that I missed picking it up as a "rental reactivation fee" so I ended up being charged an additional $79 for my 7 day rental just because they close early. I was informed that this charge is assessed when you pick up your car 2 hours late- although I picked it up the first thing the next morning. They should also mention in advance that they will require not only proof of insurance, which is expected but they also request a copy of your declaration page as well as a copy of your coverages, deductibles and limits. I was also surprised to learn that when I arrived, you do not meet with individuals at the location- it's a virtual process with you sitting in front of a computer screen talking to people who are located elsewhere. You upload documentation by the scanners and receive the keys from a lock box that is opened remotely once your process is approved. I wasn't sure if they were going to be a nickel and dime company, so I made sure to take copious pictures of the vehicle upon pickup because I didn't want any challenges. But I like that you can take your pictures and upload them to the rental application so you have your bases covered. One thing that I will say is that all of the people that I spoke to were very cordial and courteous. As was Mr. Orlando, who checked the car back in and also served as the shuttle car driver and was extremely helpful with loading the van Local renters are probably good to rent from here, but I probably wouldn't rent from them as a traveler, just because as a non-local renter, things are always beyond your control and I would rather avoid additional fees in the event that they do change. But the car was nice and well maintained.