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Express Rent a Car Reviews

Rated 4.7 based on 96 Reviews

90-91 Crawford St, London W1H 2HD

Car Rental | London

Published on
January 12, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Express Rent a Car can be discerned as generally positive based on the data pulled from the latest customer reviews. Customers repeatedly commend the service for its efficiency, exemplified by Ashi and Georgina’s prompt responses via WhatsApp and the straightforward booking process. The provision of high-quality vehicles in excellent condition and the range of available selections, particularly noted for the luxury brand BMW, receive specific acclaim, reflecting the company's dedication to fleet maintenance and variety. Services such as airport pick-up and delivery are highlighted as super convenient, enhancing the customer experience. Additionally, flexibility and professionalism of staff during rental periods, including weekends, are praised, contributing to the perception of a stress-free experience. The trend in feedback suggests a consistent preference for Express Rent a Car over larger international chains, acknowledging its competitive pricing, value for money, and the reliability of its services over many years of operation.

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What Customers Are Saying About Express Rent a Car?

Trustguide uses AI to extract key phrases from reviews about Express Rent a Car and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Express Rent a Car's customers had a positive experience.

Positive
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Express Rent a Car Ratings

5

As of Based on 96 revies as of Jan 12, 2024

Express Rent a Car Score

As of Based on 96 revies as of Jan 12, 2024

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Customer Reviews

As of Mar 13, 2024, 96 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Express Rent a Car's publicly available reviews View source

Bryan Octavianus rated Express Rent a Car 5 stars
2 weeks ago
Very satisfied with the prompt response of Ashi via Whatsapp. Im very happy to find this Car Rental on the last minute of our trip. The car was excellent, guranteed model, and the airport pick up & delivery service was really super convenient. I would recommend you to try this rather than some branded international car rental when you are having a trip in the UK
Khairul Ahmad rated Express Rent a Car 5 stars
a week ago
Recently rented a car for my travel needs and was thoroughly impressed. The communication was smooth and easy with Georgina responded to every message, a hassle-free process. The pricing was reasonable, great cars selection available with easy to find location in Central London. Highly recommended!
Steven Liu rated Express Rent a Car 5 stars
a week ago
I've had the pleasure of renting vehicles from Express Rent a Car on multiple occasions, and each time my experience has been nothing short of excellent. All their vehicles are in impeccable condition, reflecting the company's commitment to maintaining their fleet. What particularly stood out was the level of service provided. The staff at Express Rent a Car are not only professional but also genuinely accommodating, ensuring that all my needs were met with a friendly and helpful approach. Their flexibility, especially during weekends, made my rental experience convenient and stress-free. Express Rent a Car has consistently delivered high-quality vehicles and exceptional service, making them my go-to choice for car rentals. Their reliability and attention to customer satisfaction are commendable, and I highly recommend them to anyone in need of a premium car rental experience.

Frequently Asked Questions About Express Rent a Car

How does Express Rent a Car ensure the quality of the vehicles in their fleet?

Express Rent a Car maintains high standards for vehicle maintenance and quality control. Reviews often mention the vehicles as being new and in impeccable condition, which suggests that the company prioritizes regular servicing and cleanliness for customer satisfaction.

What is the procedure for airport pickup and drop-off services offered by Express Rent a Car?

The airport pickup and drop-off services are considered super convenient by customers. You would need to arrange these services with the company at the time of your booking, and a staff member would facilitate the pickup and return of the rental vehicle at the designated airport.

Can I communicate with Express Rent a Car outside of regular business hours?

Yes, Express Rent a Car provides good communication channels, including messaging via WhatsApp. Customers report receiving prompt responses and being able to contact the company outside of standard business hours for convenience.

About Express Rent a Car

Car Rental

Welcome to Express Rent-a-Car; we pride ourselves on providing a friendly and flexible service at all times, with a range of benefits that sets us apart from the competition. Our competitive rates, flexible attitude and friendly team have helped to make us the first choice for car rental in London for many people. We are open 7 days a week and every car in our well maintained, low mileage fleet comes with fully comprehensive insurance and 24/7 breakdown cover. We provide a delivery and collection service to all major London airports so whenever you are travelling to or from Heathrow, Gatwick, Luton, City or Stansted, give us a call and let us arrange your onward transport.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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