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Express Rent a Car
Express Rent a Car

Express Rent a Car Reviews Summary

Car Rental | London

What do customers say about Express Rent a Car?

As of Jan 12, 2024, 96 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 12, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
96
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Express Rent a Car's customer reviews analysis

The overall reputation of Express Rent a Car can be discerned as generally positive based on the data pulled from the latest customer reviews. Customers repeatedly commend the service for its efficiency, exemplified by Ashi and Georgina’s prompt responses via WhatsApp and the straightforward booking process. The provision of high-quality vehicles in excellent condition and the range of available selections, particularly noted for the luxury brand BMW, receive specific acclaim, reflecting the company's dedication to fleet maintenance and variety. Services such as airport pick-up and delivery are highlighted as super convenient, enhancing the customer experience. Additionally, flexibility and professionalism of staff during rental periods, including weekends, are praised, contributing to the perception of a stress-free experience. The trend in feedback suggests a consistent preference for Express Rent a Car over larger international chains, acknowledging its competitive pricing, value for money, and the reliability of its services over many years of operation.

Positive Feedback

Express Rent a Car is consistently lauded for its exceptional customer service, with staff members like Ashi and Georgina being recognized for their effective communication. The ease of the rental process, including prompt WhatsApp responses and swift booking procedures, is frequently mentioned as a standout positive aspect. Customers are also impressed by the quality and upkeep of the vehicle fleet, often describing the cars as new, well-maintained, and in impeccable condition. The convenience of services such as airport pick-up and delivery, alongside the flexibility offered by the company, notably during weekends, contribute significantly to the customer's overall satisfaction. The competitive pricing relative to the quality of vehicles and service provided solidifies the company's reputation for offering good value.

Concerns and Threads

While the provided reviews do not explicitly outline negative aspects, it is crucial to maintain vigilance for issues that may not be immediately apparent or might arise in the future given the nature of service-based businesses. Such potential issues can include inconsistencies in the quality of customer service, unexpected fees or policy changes that may affect customer satisfaction, or operational challenges that could impact the availability and condition of rental vehicles. It is essential for the company to continuously monitor feedback and maintain standards to prevent such negatives from occurring. Furthermore, no business is immune to one-off bad experiences or misunderstandings, which, if arise, should be addressed transparently and efficiently to uphold the company's reputation.

Frequently asked questions about Express Rent a Car

How does Express Rent a Car ensure the quality of the vehicles in their fleet?

Express Rent a Car maintains high standards for vehicle maintenance and quality control. Reviews often mention the vehicles as being new and in impeccable condition, which suggests that the company prioritizes regular servicing and cleanliness for customer satisfaction.

What is the procedure for airport pickup and drop-off services offered by Express Rent a Car?

The airport pickup and drop-off services are considered super convenient by customers. You would need to arrange these services with the company at the time of your booking, and a staff member would facilitate the pickup and return of the rental vehicle at the designated airport.

Can I communicate with Express Rent a Car outside of regular business hours?

Yes, Express Rent a Car provides good communication channels, including messaging via WhatsApp. Customers report receiving prompt responses and being able to contact the company outside of standard business hours for convenience.

Recent customer reviews and testimonials for Express Rent a Car

Express Rent a Car
Bryan Octavianus
5-Star
2 weeks ago
Very satisfied with the prompt response of Ashi via Whatsapp. Im very happy to find this Car Rental on the last minute of our trip. The car was excellent, guranteed model, and the airport pick up & delivery service was really super convenient. I would recommend you to try this rather than some branded international car rental when you are having a trip in the UK
Express Rent a Car
Khairul Ahmad
5-Star
a week ago
Recently rented a car for my travel needs and was thoroughly impressed. The communication was smooth and easy with Georgina responded to every message, a hassle-free process. The pricing was reasonable, great cars selection available with easy to find location in Central London. Highly recommended!
Express Rent a Car
Steven Liu
5-Star
a month ago
I've had the pleasure of renting vehicles from Express Rent a Car on multiple occasions, and each time my experience has been nothing short of excellent. All their vehicles are in impeccable condition, reflecting the company's commitment to maintaining their fleet. What particularly stood out was the level of service provided. The staff at Express Rent a Car are not only professional but also genuinely accommodating, ensuring that all my needs were met with a friendly and helpful approach. Their flexibility, especially during weekends, made my rental experience convenient and stress-free. Express Rent a Car has consistently delivered high-quality vehicles and exceptional service, making them my go-to choice for car rentals. Their reliability and attention to customer satisfaction are commendable, and I highly recommend them to anyone in need of a premium car rental experience.
Read all reviews

About Express Rent a Car

Car Rental

Welcome to Express Rent-a-Car; we pride ourselves on providing a friendly and flexible service at all times, with a range of benefits that sets us apart from the competition. Our competitive rates, flexible attitude and friendly team have helped to make us the first choice for car rental in London for many people. We are open 7 days a week and every car in our well maintained, low mileage fleet comes with fully comprehensive insurance and 24/7 breakdown cover. We provide a delivery and collection service to all major London airports so whenever you are travelling to or from Heathrow, Gatwick, Luton, City or Stansted, give us a call and let us arrange your onward transport.

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