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Easirent Car Rental Palm Beach International Airport (PBI) logo

Easirent Car Rental Palm Beach International Airport (PBI) Reviews

Rated 4.1 based on 3804 Reviews

150 Australian Ave, West Palm Beach, FL 33406, United States

Car Rental West Palm Beach

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment for Easirent car rental, based on recent customer reviews, is mixed. Many reviewers commend staff—specifically mentioning Richard, Ivory, Remy, Joe, and Patrick—for their friendliness, professionalism, and efficiency. Fast service, clear explanations, and smooth transactions are repeated points of praise. However, a portion of reviewers raise concerns about hidden fees, vehicle conditions, lack of communication, and, in one instance, significant administrative errors relating to vehicle return and deposit handling.

Common positive themes include efficient processes, helpful upgrades in case of inconvenience, easy airport access, and shuttle services. Staff members often turn potential difficulties into satisfactory experiences, as reflected by first names mentioned in multiple positive contexts. Customers particularly value clear communication, attentive handling of complications, and convenient operations near airports in Florida. Negative themes focus on unexpected charges, poorly maintained vehicles, and perceived issues with accountability when problems arise.

Overall, Easirent maintains a reputation for strong customer service at their Florida locations, especially through the actions of key employees. Still, recurring issues with vehicle condition and billing transparency affect trust for some customers. The mixed feedback suggests potential users in Florida may receive a positive rental experience, but should scrutinize contract terms and vehicle condition closely.
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What Customers Are Saying About Easirent Car Rental Palm Beach International Airport (PBI)?

outstanding from start to finish

extremely pleasant and professional

graciously and professionally you dealt

Happy with the efficiency

very accommodating. Joe made our transaction

efficient service

exactly what I needed

pickup and drop off was very fast

comfortable ac working and consistent

Trustguide extracts key phrases from reviews about Easirent Car Rental Palm Beach International Airport (PBI) and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Easirent Car Rental Palm Beach International Airport (PBI)'s customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

Easirent Car Rental Palm Beach International Airport (PBI) Ratings

2

As of Based on 3804 revies as of Jul 10, 2025

Easirent Car Rental Palm Beach International Airport (PBI) Score

60%

As of Based on 3804 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 3804 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Easirent Car Rental Palm Beach International Airport (PBI)'s publicly available reviews View source

SCORPIO QUEEN rated Easirent Car Rental Palm Beach International Airport (PBI) 5 stars
6 months ago
I had an excellent experience with Easirent, thanks to Richard! His customer service was outstanding from start to finish. He was professional, friendly, and went above and beyond to ensure everything went smoothly. Richard took the time to explain the process clearly, making the whole experience stress-free. I highly recommend Easirent and will definitely use their services again. Thank you, Richard!
Jordyn Davidson rated Easirent Car Rental Palm Beach International Airport (PBI) 1 stars
Edited a week ago
UPDATE: I contacted them through their website like they asked, and no response. Poorly run company. I was told incorrect pricing on tolls and liability insurance from the guy who helped me check in. When I received the invoice, the amounts I was charged were higher than what he told me. The total price was almost double than I thought after I checked in. When I was dropping off the car, I let them know of the differences in pricing and the person who was helping me said they would reach out to their manager to let them know and no one has reached out. The screen in the car was busted and the radio didn’t work. I also think their website said they give you the car with a full tank of gas (and you need to return it with a full tank) and the car only had 1/4 tank of gas.
Joann Rawn rated Easirent Car Rental Palm Beach International Airport (PBI) 2 stars
Edited a week ago
It’s a No for me. $500 security so I don’t wreck their car?! Back and drivers quarter panels wrecked, tank not full so I took pics. I leased this so I had a car w/spare tire to make it to Tampa General. Never checked for tire when I got it cause of all the other issues. Zero spare in this car. All people in front had wrecked cars and no full tanks also so I was stressed as I needed to be in Tampa that evening. Guys working are polite, this is out of their control that their cars came from the Hunger Games. I notice this place appears to cater to locals who need a car for the day. I would have refused this car and supplier otherwise.

Frequently Asked Questions About Easirent Car Rental Palm Beach International Airport (PBI)

Are there additional fees or unexpected charges with Easirent?

Several reviews mention discrepancies between quoted and final prices, particularly around tolls, liability insurance, and fuel levels. It's advised to carefully review all terms, verify charges at pick-up, and double-check fuel policies to avoid unexpected charges.

What is the condition of the rental vehicles?

Customer experiences with vehicle condition are varied. Some note clean and reliable cars, while others report issues like low fuel, damaged exteriors, and non-working features. It's important to inspect the car before leaving and document any existing damage.

How does the airport shuttle process work at Easirent locations?

Easirent offers a shuttle service from nearby airports. Customers are typically required to call after baggage collection to arrange pick-up. Waiting times can be around 30 minutes, and the rental office is often located within a hotel near the airport.

About Easirent Car Rental Palm Beach International Airport (PBI)

Car Rental
Easirent is a car rental company operating primarily near major airports in Florida. They provide vehicle rentals for locals and travelers, offering in-person service through conveniently located branches, often within hotels, and provide shuttle service to and from airport terminals for customer pickup and drop-off.

The company conducts bookings through their website and onsite counters. Staff assist customers through the rental process, clarify terms, and offer vehicle upgrades when available. Easirent emphasizes quick service, operates with several employees onsite, and uses a shuttle system for airport transfers. Customers are required to check vehicle condition and fuel levels at pickup.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.