The most common positive themes include helpfulness and efficiency of individual team members such as Nikki and Sarah Hamilton, and examples of swift resolution for straightforward repairs. Notably, multiple Edinburgh customers highlight strong communication and efforts to engage residents in decision-making. However, negative comments cite expensive charges, perceived mismanagement of maintenance, and difficulty resolving persistent issues. Negative experiences are sometimes detailed, with references to complicated fee structures and delays requiring escalation via local MPs.
In summary, Hacking & Paterson is regarded as a property management company with inconsistent performance across the UK, including Edinburgh. The company receives some recognition for timely communication and select staff members’ professionalism yet faces significant criticism regarding costs, maintenance delays, and difficulties in changing providers. Prospective clients should weigh this variability when considering their services.