Hacking & Paterson Reviews
Rated 2.2 based on 143 Reviews
Property Management in Edinburgh
Verdant – North Reception, 2 Redheughs Rigg, South Gyle, Edinburgh EH12 9DQ
Published on
August 12, 2025
Last updated
August 12, 2025
always cheerful and helpful
Nikki is always cheerful
Sarah Hamilton and the team
very efficient, they deal with issues
more than happy with the level
timely responses are received
professional and supportive
recent residents’ meeting and listened
it was repaired. This was excellent
highly attentive and professional
Several reviewers report prompt attention to minor maintenance issues, with some repairs handled within a day. However, other reviews mention lengthy delays or lack of action on larger problems, so response times can vary depending on the issue.
Concerns are frequently raised about high and sometimes unclear costs, including management fees, insurance, and contractor charges. Some reviewers cite unexpectedly large invoices and difficulties in understanding or disputing certain charges.
Direct contact with named staff such as Nikki or Sarah Hamilton at local offices (e.g., Edinburgh) is commonly cited. These staff members are noted for handling resident concerns, arranging repairs, and chairing meetings.