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Greenway at Mallard Creek Charlotte Apartments Reviews

Rated 4.3 based on 508 Reviews

8230 Greenway Village Dr, Charlotte, NC 28269, United States

Property Management Charlotte

Published on
July 6, 2025
Last updated
July 6, 2025

Reviews Summary

The overall sentiment in reviews for Greenway at Mallard Creek Apartments is largely positive, with many tenants highlighting caring, responsive, and professional staff members. Key individuals like Grace, Karini, Mindy, and Roxy receive multiple personal mentions for their supportive and transparent approach, especially in assisting newcomers and simplifying the move-in process. While most experiences are favorable, one review describes negative encounters involving management communication, hidden fees, property cleanliness, and unresolved safety concerns.

Recurring themes include excellent customer service, smooth move-ins, clear leasing processes, and well-maintained grounds. Staff friendliness and effective lease management emerge as reputation strengths, along with consistently positive feedback on maintenance and the overall atmosphere. Reviews also mention the property’s location in Charlotte, helpful tours, and a sense of community among residents. Longevity—such as multiple lease renewals—suggests high satisfaction among returning renters.

Overall, Greenway at Mallard Creek Apartments in Charlotte is regarded as a welcoming, professionally managed residential complex with attentive staff and efficient processes. While an isolated negative review raises concerns, the majority of feedback underscores a dependable and pleasant living environment in the region, with staff and facility upkeep significantly shaping the community’s reputation.
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What Customers Are Saying About Greenway at Mallard Creek Charlotte Apartments?

amazing experience with the staff

truly turned out to be a wonderful decision

beyond helpful

incredibly helpful, professional, and responsive

excellent, professional and well informed

helping us renew our lease

great hospitality

exciting, delightful and very pleasant

very attentive to my needs

Trustguide extracts key phrases from reviews about Greenway at Mallard Creek Charlotte Apartments and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Greenway at Mallard Creek Charlotte Apartments's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Greenway at Mallard Creek Charlotte Apartments Ratings

5

As of Based on 508 revies as of Jul 06, 2025

Greenway at Mallard Creek Charlotte Apartments Score

90%

As of Based on 508 revies as of Jul 06, 2025

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Customer Reviews

As of Jul 06, 2025, 508 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Greenway at Mallard Creek Charlotte Apartments's publicly available reviews View source

Craig Brown rated Greenway at Mallard Creek Charlotte Apartments 5 stars
a week ago
I've had an amazing experience with the staff here at Greenway! I moved in a little over a month ago and worked heavily with Grace. She assisted me in finding the best apartment for myself. It was evident that she cared and really enjoyed working with me. She did everything she could to make me feel comfortable, always was very welcoming and supportive. I would recommend her service to anyone in search for a new home! If I could give her 10 stars for going above and beyond, I would in a heartbeat!
Chaun rated Greenway at Mallard Creek Charlotte Apartments 5 stars
2 days ago
Relocating to Charlotte from Maryland came with its fair share of challenges, but moving to Greenway at Mallard Creek has truly turned out to be a wonderful decision for me. From the very beginning, Roxy's assistance was a blessing; she went above and beyond to provide valuable information about the property and shared her own experiences of moving from the north to the south. Her insights really helped ease my transition. Grace, who helped me get settled, was absolutely phenomenal. She was not only transparent and personable but also offered reassurance throughout the process, making a significant difference during what can be a daunting time. I can't speak highly enough of the entire office team—they're incredibly accommodating and friendly, creating a warm and welcoming atmosphere. I can't wait to see what's to come!
Gaye Ramsey rated Greenway at Mallard Creek Charlotte Apartments 5 stars
2 days ago
Moving to Charlotte from Maryland was a stressful time. However, I must say moving to Greenway at Mallard Creek was the best decision. From the beginning, Mindy was beyond helpful. Then Gracie came and she's awesome as well. All the ladies in the office are very accommodating and friendly. All work orders are taken care of quickly. My neighbors are friendly. The grounds are well kept. It's a very peaceful place to live. I renewed my lease without hesitation.

Frequently Asked Questions About Greenway at Mallard Creek Charlotte Apartments

Is the Greenway at Mallard Creek move-in process smooth and easy?

Most reviews describe the move-in process as straightforward and stress-free, with staff members answering questions promptly and orchestrating efficient transitions. Many residents highlight personalized assistance during move-in.

How responsive is maintenance at Greenway at Mallard Creek?

Residents frequently report that maintenance requests are handled quickly, adding to their satisfaction. The property is often described as well-maintained and work orders are taken care of without delay.

Are all fees and charges explained before move-in?

While most reviewers express satisfaction, one review mentions unexpected fees not communicated prior to move-in, such as charges for trash service, internet, and appliances. Prospective tenants may wish to clarify all related costs before signing a lease.

About Greenway at Mallard Creek Charlotte Apartments

Property Management
Greenway at Mallard Creek Apartments provides residential rental units in the Charlotte area, offering prospective tenants access to various apartment options. The business operates within the property management and residential rental industry, facilitating in-person tours, leasing, and supporting relocation or housing transitions for individuals and families.

The company manages tenant communications, property maintenance, leasing renewals, and move-in coordination through an on-site team. Staff members assist with tours, application processing, and support queries, and also handle maintenance requests to help ensure the property remains well-kept. Operational focus includes professional administration and timely service delivery within the apartment complex.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.