Green Residential

Green Residential Reviews Summary

Property Management | Houston, TX

What do customers say about Green Residential?

As of Apr 03, 2024, 1144 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 3, 2024
Last updated
April 3, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
1144
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Green Residential's customer reviews analysis

Green Residential Houston Property Management exhibits a divergent reputation based on the customer reviews provided. The feedback encompasses both commendation for individual staff members, like Jorge Lopez, Sophie, Arianna Lot, Paris Risher, and Mary, and criticism towards the company's operations and communication processes. Clients have described positive experiences with efficient, helpful, and professional interactions, as well as a smooth leasing process. Conversely, others have encountered severe challenges with customer service, property maintenance, communication, and disbursement issues. These dichotomous reviews indicate that while some customers enjoy excellent service, others have dealt with inefficiencies that heavily detract from their overall experience.

Positive Feedback

Many customers have reported stellar interactions with specific team members at Green Residential. Praised for their professionalism, responsiveness, and attentiveness, staffers like Jorge Lopez and Sophie have left positive impressions on clients. Customers appreciate the smooth transaction process, clear communication, and the willingness of employees to go above and beyond in attending to client needs. The capability of staff members to alleviate the stresses of property ownership and management, and their consistent availability to quickly address inquiries and resolve concerns, are prominent positive aspects echoed in the feedback.

Concerns and Threads

Conversely, a considerable segment of customer feedback reflects poorly on Green Residential's operational aspects, particularly pertaining to the management of properties and communication. Complaints include prolonged unresponsiveness, a perceived negligence in property care, inefficacious resolution of issues, and convoluted deposit and billing matters. The frequency and severity of critical issues, such as accusatory eviction attempts and lack of property maintenance, culminating in clients feeling undervalued and pursuing services elsewhere, denote significant areas of concern. These negative experiences have resulted in a tarnished image for some customers who consequently advise against using Green Residential's services.

Frequently asked questions about Green Residential

What positive experiences can I expect with Green Residential's staff?

Customers have reported having positive experiences with specific team members who are noted for their professionalism, responsiveness, and dedication. They can help make the leasing process smoother and provide support and clear communication throughout your engagement.

Are there any consistent drawbacks reported in customer reviews?

Some clients have reported on-going issues with property maintenance, communication, and customer service. There are instances of slow response times, challenges with repair coordination, and dissatisfaction with the handling of financial matters.

How responsive is Green Residential to maintenance and repair requests?

Customer experiences vary. While some report satisfactory and prompt assistance, others have faced delays and frustrations in the repair process. It is advisable to inquire about their maintenance protocols and service level agreements before engaging with their management services.

Recent customer reviews and testimonials for Green Residential

Green Residential
Wesley Arrizon
4-Star
3 weeks ago
Was approved by the landlord but negotiating the deposit with the PM. Applied with my disabled, social security receiving grandma since I’m her caretaker and was told the property manager wants double the deposit due to her. Seems weird since she’s dependent on me for everything. Apart from that Jorge Lopez is great! Edit: Forgot to add that Sophie the transaction coordinator is amazing! Really nice and responsive.
Green Residential
JACQUELINE ORELLANA
4-Star
2 months ago
I am very pleased with Jorge Lopez as my realtor and green residential services. It has been a smooth process, I love the house we are moving into we are very excited. I love that green residential and Jorge Lopez work together and there has been clear communication about this transition. I definitely recommend Green Residential Houston Properties and the best realtor in all Houston area and its surroundings Jorge Lopez. Thank you and may God continue blessing them. 😀😊😇😄😁😁😇😇😇☺️☺️☺️
Green Residential
Bryant Pierce
4-Star
a day ago
As a first time rental homeowner living out of state I just can't believe the lack of communication from this group. Ive got pages of unanswered texts, emails, and can't get a return call within a week. Theres been several issues with disbursements which takes weeks to resolve, and repairs on the property are at a snails pace - been nearly a week since a contractor quoted a job and still no word back. I feel terrible for my tenants, will be switching companies ASAP. Update: as you can see by the response below there is 0 accountability with this group. Feel free to check the attached screenshot below for how well they communicate.
Read all reviews

About Green Residential

Property Management
Green Residential is a full-service Houston Property Management company that provides superior property management services in Houston to owners and investors of residential properties. Contact us today for a free analysis of your Houston property!
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