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Fci London Reviews

Rated 4.5 based on 165 Reviews

Rays House, N Circular Rd., London NW10 7XP

Furniture Shops | London

Published on
January 10, 2024
Last updated
March 13, 2024

Reviews Summary

FCI London's reputation, reflected within the collection of reviews, indicates a company that offers a high degree of customer satisfaction. The consistent mentions of professional and personal attention to client needs, as evidenced by multiple commendations for FCI staff members, suggest a strong commitment to customer service. While the design and sales processes are frequently praised for their efficiency and helpfulness, delivery and installation services are likewise noted for their excellence. FCI's ability to provide quality products and their staff's aptitude for offering relevant design advice have been highlighted, imbuing the company with an image that resonates well with clients looking for premium furniture solutions. Despite these largely positive experiences, there is a singular indication of aggressive communication from the finance department, which, although not reflective of the predominately positive feedback, contributes to an otherwise robust holistic customer experience perspective.

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What Customers Are Saying About Fci London?

Trustguide uses AI to extract key phrases from reviews about Fci London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Fci London's customers had a positive experience.

Positive
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Fci London Ratings

5

As of Based on 165 revies as of Jan 10, 2024

Fci London Score

As of Based on 165 revies as of Jan 10, 2024

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Customer Reviews

As of Mar 13, 2024, 165 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Fci London's publicly available reviews View source

luigi antonio rated Fci London 5 stars
a week ago
I have purchased from FCI many times and yet again it has been another pleasant experience. Shana has been very professional and patient in helping me to choose the table, chairs and sideboard’s colour and finish. I could not be happier with my choice. She has been at hand right up to the delivery. Would definitely recommend!
Dinesh Anthony rated Fci London 5 stars
a month ago
I received great help from Monika and Ricardo during the design and sales process. Purchased a Wall unit from FCI London. The item was delivered in great quality and excellent condition. Delivery team was amazing and they installed it efficiently. Special thanks to Monika as she was helping throughout the process from sales to delivery after having some measurement issues. Highly recommended!
Chris Ringrose rated Fci London 5 stars
a month ago
We have now used FCI twice with great results both times. Monika was exceptional (and patient) in her interior design advice and the products delivered are stunning. Delivery and logistics were superb. The place to go to if you are looking for quality furniture which makes a statement.

Frequently Asked Questions About Fci London

What is the level of professional expertise offered by FCI London's staff?

FCI London's staff is highly commended for professional expertise, particularly in personal customer service, design advice, and product knowledge, ensuring customers make informed decisions that resonate with their individual needs.

Are the products sold by FCI London of high quality?

Products sold by FCI London, including furniture and appliances, are frequently noted for their high quality, with designs that are both aesthetically pleasing and functionally excellent.

What is the delivery and installation experience like with FCI London?

Delivery and installation services provided by FCI London are often described as efficient and professional. The delivery teams are praised for their punctuality, courteous service, and thoroughness in ensuring a satisfying experience from arrival to product placement.

About Fci London

Furniture Shops

Expansive showroom for upmarket, contemporary furniture, plus designer lighting and flooring.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.