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City Relay London Reviews

Rated 4.6 based on 866 Reviews

First Floor, 10 Cromwell Pl, South Kensington, London SW7 2JN

Property Management London

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

The overall sentiment of customer feedback for City Relay’s property management services in London is highly positive. Reviewers consistently note clean, well-designed apartments, helpful amenities, and standout responsiveness from the City Relay team. Frequent mentions of specific staff members, like Akim, further illustrate the company’s attentiveness and strong communication. Minor issues, such as appliance malfunctions or key collection inconvenience, do appear but are generally described as well-handled or inconsequential.

Common feedback includes praise for central locations near public transport, attention to detail in apartment furnishings, and clear, efficient communication. Several customers highlight ease of check-in and the feeling of a “home away from home.” The team’s ability to address problems quickly and maintain professionalism is a recurring theme, leading guests to express intentions to rebook or recommend City Relay to others.

City Relay is regarded as a reliable choice for short-term rental management across London. Smooth coordination, prompt support, and commitment to guest comfort drive repeat bookings and positive word-of-mouth. The company’s operational consistency and local expertise reinforce its reputation as a dependable property management specialist for both visitors and longer-term tenants in the city.
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What Customers Are Saying About City Relay London?

exceeded my expectations

excellent time in London

wonderful stay at this apartment

Absolutely fantastic accommodation

lovely stay, the apartment was modern

had a great stay

overall great experience

wonderful stay at this spacious and beautifully decorated apartment

great stay in London

made us feel like London is our second home

Trustguide extracts key phrases from reviews about City Relay London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of City Relay London's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

City Relay London Ratings

5

As of Based on 866 revies as of Jun 15, 2025

City Relay London Score

100%

As of Based on 866 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 866 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of City Relay London's publicly available reviews View source

Robyn Naylor rated City Relay London 5 stars
4 weeks ago
The Fulham Residence exceeded my expectations and offers everything you would want in a short term rental. Clean, modern, tastefully decorated and a central location in London. The service and responsiveness by the City Relay team is appreciated. I’ll certainly book again for my next trip to London.
Abhijit Dixit rated City Relay London 5 stars
2 weeks ago
We had an excellent time in London at the property manager by City Relay. The apartment was close to the Borough station with a bus stop and a Tesco Express right next to the entrance. Great connectivity to a bunch of tourist places. Would highly recommend this place for anyone visiting London. There was an issue with the dishwasher but the City Relay team was in continuous contact with us so it was good to have that support if required.
Islam Science rated City Relay London 5 stars
2 weeks ago
I had a wonderful stay at this apartment! It’s ideally located, with three underground stations — including Paddington — all within about a 10-minute walk. Kensington Gardens is just two minutes away on foot, perfect for a peaceful stroll in nature. The street is lively, with plenty of local shops nearby. You’ll also find larger supermarkets like M&S, Tesco, and Waitrose within easy reach for all your grocery needs. The 24/7 support service is excellent — responsive, helpful, and always ready to assist with any questions or concerns. The apartment itself is charming and well-equipped with everything you need to feel right at home. As a bonus, there’s a lovely terrace where you can relax and enjoy the London sky. Highly recommended for both short and longer stays!

Frequently Asked Questions About City Relay London

How responsive is the City Relay team to issues or concerns?

According to reviews, the City Relay team responds promptly to any questions or issues. Even when problems such as malfunctioning appliances arise, staff maintain continuous contact and resolve matters quickly.

Are the apartments managed by City Relay located near transportation and amenities?

Yes, many customer reviews mention City Relay apartments are centrally located, often within walking distance of underground stations, supermarkets, and popular local attractions throughout London.

Do guests need to collect keys from a different location before check-in?

In some cases, guests may be required to pick up and drop off keys at a separate location rather than at the apartment itself. This is mentioned as an occasional inconvenience but does not appear to impact the overall stay significantly.

About City Relay London

Property Management
City Relay provides property management services specializing in short-term rentals across London. The company offers fully furnished apartments equipped with modern amenities for travelers and visitors seeking temporary accommodation in central locations. Their services include reservation handling, property maintenance, and guest support during stays.

City Relay operates through an in-person rental and management model, coordinating access, check-in processes, and ongoing guest communications. The company manages logistics such as key collection, cleaning, and issue resolution, ensuring each property meets set standards for quality and readiness. Team members are available for responsive support before, during, and after guest stays.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.