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Christopher Pratts
Christopher Pratts

Christopher Pratts Reviews Summary

Furniture Shops | Leeds

What do customers say about Christopher Pratts?

As of Apr 03, 2024, 406 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 3, 2024
Last updated
April 3, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
406
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Christopher Pratts's customer reviews analysis

The reputation of Christopher Pratts appears to be generally positive based on recent customer reviews. The feedback frequently highlights the quality of the products and the professionalism of the staff. Customers are pleased with the wide selection of items that cater to various budgets, contradicting any preconceptions that the store is overly expensive. Notably, sales representatives like Duncan Edwards, David Johnson, and Andy received specific praise for their knowledge and courteous service. The inclusion of delivery, which is often mentioned as free and efficient, with commendable behavior from the delivery team, adds to the positive customer experience. Contrastingly, there is an instance of dissatisfaction regarding delivery timelines, particularly for an in-stock item, which raises concerns about logistical efficiency. Overall, the customer experience seems largely favorable with exceptions rooted in delivery concerns.

Positive Feedback

Christopher Pratts has received commendation for providing a high-quality customer experience, accentuated by a knowledgeable sales team, a vast selection of products across various price points, and value-added services such as free delivery. The sales staff, who give customers space to make decisions without pressure, are frequently cited as a highlight of the buying process. Customers appreciate the professionalism of the delivery personnel, who are noted for respectful practices such as removing shoes inside homes and excelling in communication, making the final stages of the purchase cycle efficient and enjoyable. The consistent mention of excellent service, whether it relates to ordering, delivery, or assembly, underpins the key positive elements identified by customers.

Concerns and Threads

Despite many positive reviews for Christopher Pratts, there is a notable concern regarding delivery for at least one customer, who reported significant delays and a lack of clear communication regarding timeline estimates. Additionally, there is a unrelated mention of potential fraudulent parking issues near the store, although this does not directly pertain to the company's services. While these instances of negative feedback are relatively isolated within the provided data, they nonetheless serve as points of improvement that could enhance the overall customer experience and ensure the company maintains its largely positive reputation.

Frequently asked questions about Christopher Pratts

Does Christopher Pratts offer a range of products suitable for different budgets?

Yes, customers have reported that Christopher Pratts offers a wide array of furniture suitable for various budgets, dispelling the notion that it's an expensive store.

What are customers saying about the sales service at Christopher Pratts?

Customer feedback generally reflects a very positive sales experience. Sales representatives are noted for being knowledgeable, hospitable, allowing customers to shop at their own pace, and handling orders swiftly and efficiently.

Are there any concerns I should be aware of when ordering from Christopher Pratts?

Some customers have experienced delays in delivery, particularly regarding in-stock items, and suggest that improvements could be made in providing more accurate delivery estimates and communication.

Recent customer reviews and testimonials for Christopher Pratts

Christopher Pratts
Richard Gough
5-Star
3 days ago
Had a really good experience with a knowledgeable salesman Duncan Edwards, we ordered a New sofa, snuggle and footstool, delivery time was as expected, Christopher Pratts offers a very large selection of sofas for all Budgets, I was quite pleasantly surprised really I honestly thought it would be an expensive place to buy from....I was wrong and Free delivery too, so would really recommend Going to we shopped around first then compare, the quality of the sofa we eventually went for was in my opinion fantastic compared to other places we visited.
Christopher Pratts
Sara Casey
5-Star
2 months ago
Great service from David Johnson. We purchased a dining table and chairs. He left us to browse and have a coffee whilst we decided which table was best for us. No pressure in us at all. Once we’d decided David dealt with our order swiftly and efficiently. David is a delightful salesman.
Christopher Pratts
GeeWhiz
5-Star
a month ago
Thank you for the great service from the moment of order and delivery. Delivery guys took their shoes off and took all the packaging. Definitely recommend. Waiting for my main sofa in July, love my FAMA Spanish swivel, rocker chair, so very comfortable. My sofa arrived and it was fabulous. Now my third purchase, gorgeous dining room table, it arrived Monday, it's absolutely stunning, from the order with Andy, to the bespoke piece made especially for my space and then the delivery guys, they did not disappoint. First class service as always. Hoping to buy a bed later this year definitely know where I'm going. Thank you again.
Read all reviews

About Christopher Pratts

Furniture Shops
Huge, established store for in-house and designer brands of living, dining and bedroom furniture.
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