Amy rated Cell Phone Repair Houston - Galleria 5 stars
a week ago
VERY IMPORTANT PLEASE READ AND AVOID THIS BUSINESS. Oh my goodness I must add to this review over new information as of December 6, 2023. Yesterday, I had my phone opened to get a 4th opinion ( time consuming) including multiple confirmations from Apple Store , even in writing that my iPhone is permanently destroyed over this store. I cannot believe what I saw. My phone was opened in front of me yesterday at another repair store. There was no camera that I payed for! So the repair man put in a new camera all on front of me and it still didn’t work. Turns out the camera connection area was permanently damaged. Plus a bunch of little screws were missing as well proving a very sloppy job was done. My screen repair was always bouncing around and freezing up. And the camera they replaced like twice didn’t work still. But once the repair man realized he broke the camera connection , he just seemingly didn’t bother putting the camera in. This should be criminal but definitely fraud ! So point is this company truly ruined my phone.
I’ve never made a public review and this upset. But please read on to explain more about this horrific experience being disabled battling a very rare aggressive cancer. I think I looked like a frail target going to this store in a wheel so sick. I cannot believe they took advantage of my situation. It certainly looks this way right?
So here’s the run down. I had a fairly new iPhone that Apple quoted me like 550 for repairs , so I tried this cheaper place. Huge mistake my phone had no internal damage confirmed by Apple multiple times. I sent the proof to the phone ambulance too. My iPhone only needed a new screen and camera repairs. But after multiple attempts for store to fix my phone screen and camera, Apple confirmed 2 times that the store cheap parts ruined my phone permanently. This is what diagnostic tests confirmed. I kept going to the store to complain, spending at least 100 bucks on transportation counting getting other opinions about my phone. Not to mention wait times probably as much as 20 hrs counting all visits about this phone.
The owner or manager , after many complaints
for them to fix my phone or replace it, did eventually refund my money after like 4 months. But what good is this if it won’t cover a new phone. A matter of fast even with the refund I’m still short almost 200 to buy the same phone.
What I know now is never take an Apple phone to any repair stores except Apple bc if they use other parts it can destroy your phone. Sometimes you’re going to get lucky but know there is a big risk as I’m living with.
The whole thing was a nightmare and I really trusted them at first. But 2 phones now didn’t work after repairs. The first phone stop working 2 days after warranty was over with the store. Talk about bad luck or better put, I’ve been seemingly scammed. I now know you get what you pay for and there is no shortcuts. It was an expensive mistake. My losses counting both phones and transportation is well over 900 in losses for me thinking I could get a better repair price. Well I won’t ever make these decisions again and I WILL NOT REMOVE THIS REVIEW AS THE STORE ASKED ME TO YESTERDAY AS OF DEC 7, 2023 UNLESS THEY REPLACE MY PHONE. I was asked to buy another phone by the manager yesterday and after I hung up? I was like, why would I be out all this money when it’s their fault! No way. Sorry, I hate feeling mean but this is so wrong. It’s unsafe for me to have a phone like this because of my medical condition. And they are well aware of this too for months.
