The overall sentiment toward Avail as a rental software company is mixed. Reviewers note strengths like wide property advertising reach, simple lease templating, and responsive support—particularly mentioning helpful individual staff, such as Austin. Positive experiences highlight good communication and effective issue resolution by customer service representatives. However, persistent complaints appear regarding premature charges for application or rent payments, refund issues, and slow or unhelpful customer service, particularly for urgent matters.
Frequent themes in the reviews are the ease of lease management and application processes, with landlords valuing automated reminders and document handling. Yet, many mention systemic drawbacks: slow and unreliable payment processing, inability to make necessary account changes, and bugs in updated software. Several users raise concerns about clunky interface design and the lack of sufficient real-time customer support, especially phone support.
Overall, Avail is regarded as a functional but sometimes frustrating rental software solution for landlords and tenants in the U.S. While customers frequently value specific support interactions and automation tools, repeated technical and service issues impact trust. Consistency and support responsiveness are noted as areas for improvement for users nationwide.
Frequent themes in the reviews are the ease of lease management and application processes, with landlords valuing automated reminders and document handling. Yet, many mention systemic drawbacks: slow and unreliable payment processing, inability to make necessary account changes, and bugs in updated software. Several users raise concerns about clunky interface design and the lack of sufficient real-time customer support, especially phone support.
Overall, Avail is regarded as a functional but sometimes frustrating rental software solution for landlords and tenants in the U.S. While customers frequently value specific support interactions and automation tools, repeated technical and service issues impact trust. Consistency and support responsiveness are noted as areas for improvement for users nationwide.
Read more
