Ashley Store

Ashley Store Reviews Summary

Rated 4.4 Star based on 1645 Reviews

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Overall Rating
4.4
/5
1645
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Published on
February 11, 2024
Last updated
March 13, 2024

What do customers think about Ashley Store?

Evaluating the array of reviews for Ashley Furniture Store suggests a highly positive customer experience, with numerous customers commending their extensive furniture collection and availability of various styles, which enables customers to find their desired items with relative ease. Sales associates, notably referenced by name in several testimonials, are repeatedly praised for their professionalism, friendliness, and patience, contributing positively to the company's reputation. The customer service is frequently described as excellent, with staff providing a supportive, no-pressure shopping environment and going the extra mile to assist with both the selection process and after-sales concerns. However, the positive image is somewhat marred by stock issues and disappointing incidents regarding the quality and delivery of furniture items, which points towards potential areas for improvement in inventory management and quality assurance.

Positive Feedback

Ashley Furniture Store is consistently recognized for its vast and diverse furniture selection, allowing customers to find suitable items swiftly. Sales staff are frequently lauded for providing a professional and helpful service, balancing attentiveness with giving space for customers to discuss their purchases privately. Noteworthy customer service is exemplified through personal anecdotes, where sales personnel are not only knowledgeable about the products but also empathetic to customer stories, enhancing the purchasing experience. A particular highlight is the delivery service, where movers are praised for their professionalism and care, a testament to the brand's commitment to customer satisfaction across all touchpoints.

Concerns and Threads

Despite many positive aspects, Ashley Furniture Store faces logistical challenges and quality control issues based on customer feedback. Instances of out-of-stock items, including some not restocking until after sales events, provoke disappointment and inconvenience for customers. The quality of some products, such as a warped TV stand, falls below customers’ expectations, indicating the need for improved quality assurance. Furthermore, reports include dissatisfaction regarding the delivery process; in one case, a piece of furniture was not even attempted to be delivered. These negative experiences detract from the otherwise favorable impressions of the store and suggest an area of focus to enhance overall customer satisfaction.

Frequently asked questions about Ashley Store

What can I expect in terms of variety and styles of furniture at Ashley Furniture Store?

Customers report a large collection of furniture featuring a variety of styles, allowing many to find exactly what they are looking for. Whether you have specific preferences or are open to exploration, Ashley Furniture Store is likely to have options that cater to diverse tastes.

How does Ashley Furniture Store handle out-of-stock items during sales events?

There may be instances when certain items are out-of-stock and restocking could extend beyond sales periods. Customers are advised to communicate with the sales team for updates and assistance regarding such situations. The staff may help by offering alternatives or providing information on future availability.

What is the quality of the delivery service provided by Ashley Furniture Store?

The delivery service is generally well-received, with movers commended for their professionalism and careful handling of furniture. However, there have been isolated incidents of delivery concerns, suggesting that while the overall service is commendable, there can be room for improvement.

What are customers saying about Ashley Store

Ashley Store
Holly Paul-Landis
5-Star
6 days ago
Ashley Furniture in North Scottsdale offers a large collection of furniture and a variety of styles. I knew exactly what I wanted and found it. The sales team was professional, friendly, and patient. Both the sales team and manager went above and beyond to deliver best in class customer service. Thank you Kevin, thank you Josh for assisting me with my purchase for my new home. I will always recommend Ashley Furniture to friends, and family. P.S we removed the two accent chairs, BRADNEY A3000324, because non were available or Ashley Furniture was out-of-stock. Please help me with this part of my order. I was so very disappointed to learn that this accent chair wouldn’t be available until March (worst case scenario in 12-weeks). The President Day sale maybe over by the time this chair is available for order and delivery. Thank you for all your assistance during this purchase.
Ashley Store
Julie Hitz
5-Star
2 weeks ago
It was a great experience. The sales person was very friendly and helpful and not pushy like a previous store I had looked at. Your store has an excellent selection and I found exactly what I was looking for within minutes. I am needing additional furnishings so I will definitely be back. Thank you!
Ashley Store
Monique Harris
5-Star
a week ago
Laura provided excellent customer service! We were in and out within the hour. She was courteous, knowledgeable, and patient. I appreciated that she stepped away as we discussed the purchase. No pressure.
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About Ashley Store

Furniture Shops

Retail chain with a variety of signature home furniture, decor, & accessories.

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