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Ashley Store Reviews

Rated 4.4 based on 1645 Reviews

7000 E Mayo Blvd, Phoenix, AZ 85054, United States

Furniture Shops | Phoenix, AZ

Published on
February 11, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the array of reviews for Ashley Furniture Store suggests a highly positive customer experience, with numerous customers commending their extensive furniture collection and availability of various styles, which enables customers to find their desired items with relative ease. Sales associates, notably referenced by name in several testimonials, are repeatedly praised for their professionalism, friendliness, and patience, contributing positively to the company's reputation. The customer service is frequently described as excellent, with staff providing a supportive, no-pressure shopping environment and going the extra mile to assist with both the selection process and after-sales concerns. However, the positive image is somewhat marred by stock issues and disappointing incidents regarding the quality and delivery of furniture items, which points towards potential areas for improvement in inventory management and quality assurance.

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What Customers Are Saying About Ashley Store?

Trustguide uses AI to extract key phrases from reviews about Ashley Store and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ashley Store's customers had a positive experience.

Positive
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Ashley Store Ratings

5

As of Based on 1645 revies as of Feb 11, 2024

Ashley Store Score

As of Based on 1645 revies as of Feb 11, 2024

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Customer Reviews

As of Mar 13, 2024, 1645 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Ashley Store's publicly available reviews View source

Holly Paul-Landis rated Ashley Store 5 stars
6 days ago
Ashley Furniture in North Scottsdale offers a large collection of furniture and a variety of styles. I knew exactly what I wanted and found it. The sales team was professional, friendly, and patient. Both the sales team and manager went above and beyond to deliver best in class customer service. Thank you Kevin, thank you Josh for assisting me with my purchase for my new home. I will always recommend Ashley Furniture to friends, and family. P.S we removed the two accent chairs, BRADNEY A3000324, because non were available or Ashley Furniture was out-of-stock. Please help me with this part of my order. I was so very disappointed to learn that this accent chair wouldn’t be available until March (worst case scenario in 12-weeks). The President Day sale maybe over by the time this chair is available for order and delivery. Thank you for all your assistance during this purchase.
Julie Hitz rated Ashley Store 5 stars
2 weeks ago
It was a great experience. The sales person was very friendly and helpful and not pushy like a previous store I had looked at. Your store has an excellent selection and I found exactly what I was looking for within minutes. I am needing additional furnishings so I will definitely be back. Thank you!
Monique Harris rated Ashley Store 5 stars
2 weeks ago
Laura provided excellent customer service! We were in and out within the hour. She was courteous, knowledgeable, and patient. I appreciated that she stepped away as we discussed the purchase. No pressure.

Frequently Asked Questions About Ashley Store

What can I expect in terms of variety and styles of furniture at Ashley Furniture Store?

Customers report a large collection of furniture featuring a variety of styles, allowing many to find exactly what they are looking for. Whether you have specific preferences or are open to exploration, Ashley Furniture Store is likely to have options that cater to diverse tastes.

How does Ashley Furniture Store handle out-of-stock items during sales events?

There may be instances when certain items are out-of-stock and restocking could extend beyond sales periods. Customers are advised to communicate with the sales team for updates and assistance regarding such situations. The staff may help by offering alternatives or providing information on future availability.

What is the quality of the delivery service provided by Ashley Furniture Store?

The delivery service is generally well-received, with movers commended for their professionalism and careful handling of furniture. However, there have been isolated incidents of delivery concerns, suggesting that while the overall service is commendable, there can be room for improvement.

About Ashley Store

Furniture Shops

Retail chain with a variety of signature home furniture, decor, & accessories.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.