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Albany Lettings Reviews

Rated 4.9 based on 806 Reviews

168 Bruntsfield Pl, Edinburgh EH10 4ER

Property Management | Edinburgh

Published on
April 6, 2024
Last updated
April 6, 2024

Reviews Summary

Evaluating Albany Lettings based on the customer reviews provided denotes a predominantly positive corporate reputation. Consistently, reviewers commend the company's excellent communication, citing timely and responsive interaction. Their staff's friendliness and professionalism are frequently mentioned, enhancing the customer experience and building trust. Several landlords remark on the adept handling of their properties, noting Albany Lettings' ability to manage tenancy changes, property maintenance, and issues adeptly, evidently ensuring customer satisfaction over extended periods, some spanning over a decade. Moreover, the reviews suggest that the company excels in offering personable service while maintaining a professional standard, whether it concerns renters or property owners. Potential areas of growth or concern are not evident from the reviews supplied, and the overall impression is one of a well-respected and reliable letting agency.
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What Customers Are Saying About Albany Lettings?

Trustguide uses AI to extract key phrases from reviews about Albany Lettings and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Albany Lettings's customers had a positive experience.

Positive
Neutral
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Albany Lettings Ratings

5

As of Based on 806 revies as of Apr 06, 2024

Albany Lettings Score

As of Based on 806 revies as of Apr 06, 2024

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Customer Reviews

As of Apr 06, 2024, 806 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Albany Lettings's publicly available reviews View source

Bradley petch rated Albany Lettings 5 stars
a week ago
I’ve been working with Albany lettings for over a year now and I must say they have been absolutely fantastic, they have always been great at communicating with us and replying very promptly, they are also very understanding with projects. They are very friendly when we are in the office and I truly enjoy working with them. I’ve seen the work they do in and out of the office and it’s absolutely amazing to see an agency stay on top of things for the people renting and for the landlords.
corin williamson rated Albany Lettings 5 stars
a week ago
We have used Albany for the management of our flat for several years now. They have always been very speedy to respond to any request from us and they are very professional when it comes to the marketing, viewing and rental of our property. Most recently, communication with Nicola, Jenna and Laura about various issues has been helpful. This is a great property management company with a personal touch, I would highly recommend.
Lauren Cameron rated Albany Lettings 5 stars
a week ago
Albany has been our letting agent for the past 3 years, and they've been wonderful. The staff is all very friendly, and any issues that popped up with the property we rent were quickly resolved, and they were very accommodating with all questions and needs! Everything from our move in, tenancy, to pending move out have gone very smoothly, and we'd definitely recommend them!

Frequently Asked Questions About Albany Lettings

How responsive is Albany Lettings to issues and communications?

Based on customer feedback, Albany Lettings is highly responsive, engaging in timely and effective communication with clients, and quickly addressing any property-related issues.

Do landlords and tenants have a personal point of contact at Albany Lettings?

Yes, landlords and tenants report having direct communication with staff members, with a personal touch being a recurring theme in customer interactions.

Can Albany Lettings manage properties for extended periods without concerns?

Yes, several reviews from landlords indicate long-term satisfaction with Albany Lettings' management services, spanning over a decade, highlighting reliability and consistent professional service.

About Albany Lettings

Property Management
Albany Lettings was established in 1995 by Neil Johnston when, after several years of managing his own properties, he decided to offer Landlords the standard of service that he himself would be happy with.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.