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Albany Lettings Reviews

Rated 4.8 based on 1224 Reviews

168 Bruntsfield Pl, Edinburgh EH10 4ER

Property Management Edinburgh

Published on
April 6, 2024
Last updated
June 16, 2025

Reviews Summary

Customer feedback for Albany Lettings in Edinburgh is overwhelmingly positive, with reviewers consistently highlighting the agency's clear communication, quick response times, and supportive service throughout the letting and property sales process. Staff members such as Andrew Williamson, Martin Peters, Holly, and Marianna receive repeated praise for their professionalism and attentive guidance. While there are minor references to issues (such as needing help with repairs), these are resolved efficiently by the team.

Frequent themes include dedicated customer support, effective property management, and well-coordinated property viewings. Several customers emphasize the ease of renting or selling as facilitated by Albany Lettings, pointing out the company’s ability to make both first-time and experienced clients feel comfortable and informed. Multiple staff members are recognized by name, demonstrating consistent staff quality and personalized service across different touchpoints in the Edinburgh property market.

Based on the reviews, Albany Lettings enjoys a strong reputation in Edinburgh as a reliable property letting and management agency with attentive staff and effective processes. Trust is reinforced by clients’ willingness to recommend the agency and by smooth handling of both routine and complex situations. Overall, Albany Lettings is regarded as dependable and highly service-oriented within the local property sector.
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What Customers Are Saying About Albany Lettings?

very good with their communications and response

exceeded all our expectaitions

incredibly helpful every step of the way

excellent communication

the sweetest, most hospitable agent

helpful and responsive

friendly and informative

the move in process was simple and easy

truly impressed by her kindness and professionalism

communicates extremely well

Trustguide extracts key phrases from reviews about Albany Lettings and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Albany Lettings's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Albany Lettings Ratings

5

As of Based on 1224 revies as of Apr 06, 2024

Albany Lettings Score

100%

As of Based on 1224 revies as of Apr 06, 2024

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Customer Reviews

As of Jun 16, 2025, 1224 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Albany Lettings's publicly available reviews View source

John Doherty rated Albany Lettings 5 stars
a month ago
We used Ace and then Albany to manage the letting of our flat in Edinburgh and they have always been very good with their communications and response. We recently decided to sell the flat for personal reasons and the help and support we received from everyone at Albany was excellent, but I would like to give a special mention to Andrew Williamson, the Branch Manager, for guiding us through the process with the tenant.
Kristina Bondar rated Albany Lettings 5 stars
2 months ago
We are happy to have Albany Lettings as a letting agent. Martin Peters as a property manager exceeded all our expectaitions: he is very professional, involved in the procces, helpfull, initiative. Martin showed high standards of service and best of customer-focused approach. provided. It was our first flat rent in Edinburgh, and thanks to Martin everything runnes smoothly from the very first secons. Highly recommended!
Ailsa Hannah rated Albany Lettings 5 stars
2 months ago
I needed help putting my property on the market for rent and Albany were incredibly helpful every step of the way! This was a new experience for me and they took care of everything, from getting all the licences, safety certificates, organising repairs, and then finding the right tenants. Their team are very kind, helpful, quick to reply to messages, and made the whole process run very smoothly. I would highly recommend Albany to any landlords or potential tenants.

Frequently Asked Questions About Albany Lettings

How does Albany Lettings handle property maintenance and repairs?

Property managers at Albany Lettings coordinate repairs and maintenance directly, offering prompt responses to reported issues. Reviews mention quick organisation of necessary certificates, repairs, and replacements, with clear guidance and communication provided throughout the process.

Are Albany Lettings staff attentive and supportive throughout the renting process?

Yes, multiple reviews highlight staff for being attentive, explaining steps clearly, and maintaining open communication from initial viewing through to move-in or sale. Individual team members are frequently mentioned for their supportive and professional approach.

Is it easy to schedule a property viewing with Albany Lettings?

Customers report that booking and attending property viewings is a smooth process. Letting agents communicate promptly and provide necessary information, aiming to make both the scheduling and on-site experience comfortable and informative.

About Albany Lettings

Property Management
Albany Lettings is a property management and lettings agency based in Edinburgh. The company specialises in supporting landlords and tenants with property rentals, viewings, maintenance coordination, and license arrangements. Their core services include renting, letting, and assisting in the sale or purchase of flats and properties.

Albany Lettings operates with a dedicated staff structure, assigning property managers for direct communication and ongoing support. Processes such as viewings, maintenance, and paperwork are managed in-house to ensure compliance and efficiency. The company coordinates between landlords, tenants, and contractors, emphasizing clarity and quick response at each stage of the property management workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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