Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 40% of ZOA Energy Solutions's customers had a positive experience.
Ratings
As of Based on revies as of
Score
As of Based on revies as of
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What Customers Are Saying About ZOA Energy Solutions?
amazing really great job
everything looks amazing
helpful and courteous
Very polite and friendly
did an excellent job
very clean in the home
Trustguide extracts key phrases from reviews about ZOA Energy Solutions and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Reviews Summary
Customer sentiment about Zoasolutions’ boiler and heating installation services is mixed, as reflected in the reviews. Several reviewers highlight serious issues, including delayed appointments, unsafe installations, and unresolved repair problems, with multiple complaints about professionalism and aftercare. However, there are also accounts noting team members by name, such as Ramazan and Ayda, praised for their friendly and efficient service, suggesting inconsistency in the customer experience.
Common themes include concerns about reliability, communication, and quality control—specifically around appointment punctuality, follow-up, and technical standards. Negative feedback often cites poor workmanship, difficulties in obtaining fixes, and unprofessional conduct at the doorstep. In contrast, positive reviews mention polite teams, tidy workspaces, and careful explanations of the installation process. Several reviewers recommend named staff for gas and heating installations, while others express frustration with poor coordination and unfinished or unsafe work.
Overall, Zoasolutions’ reputation for boiler, heating, and insulation services appears divided. In regions where the company operates, satisfied customers receive friendly, well-executed installations, but others report significant issues with reliability, safety, and accountability. The feedback suggests uneven service quality, signaling the importance of strong operational oversight to ensure consistent, safe delivery.
Frequently Asked Questions About ZOA Energy Solutions
Is Zoasolutions' installation work always completed by their own staff?
Not always. Multiple reviews mention that Zoasolutions sometimes sends subcontractors or independent engineers to carry out or rectify installations, especially for follow-up or repairs.
How does Zoasolutions handle issues or follow-up repairs after installation?
Some customers report that unresolved problems require repeated follow-ups, with delays in resolution and cases where outside engineers were brought in to fix original installation issues.
Will installers provide instruction on how to use new boilers?
Yes, at least one review states the installer explained how to use the new boiler simply and clearly, indicating instruction is part of the installation process in some cases.
About ZOA Energy Solutions
Zoasolutions is a service provider specialising in the installation of boilers, central heating systems, extractor fans, cavity wall and loft insulation for residential properties. Operating within the home improvement sector, the company delivers services on-premises, sending technicians and installation teams to client homes to complete heating and insulation work.
The company handles projects from initial application or survey through to installation, often coordinating multiple teams for different elements of the job such as surveys, fitting, and rubbish removal. Processes can involve named project handlers who assist with documentation, as well as installation staff tasked with ensuring the work is completed and the premises are left tidy.
How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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