PM247 Reviews

The best way to say it is by copying my letter to them. The mater was finally resolved by a completely separate plumber. The new plumber is in the images and some pictures were a bit too graphic. This plumber solved the issue. But the amount of stuff up the pipe was massive. I had put a cap on the top of the downpipes as soon as the original plumber told me about it. I firmly believe this build up is very old and not a reoccurrence as they suggest. There were loads of twigs causing the problem. The second image is of the 6 foot blockage from the base of the pipe. Dear pm247 In may you sent a plumber to fix my blocked loo. He rightly predicted it was a nest fallen down inside. He then spent an hour squirting water up the down pipe. The loo now seemed to work. I had paid £700 for this work. But very quickly the loo was still blocked. Then less than two weeks later he returned and did the same procedure under the month guarantee. On this occasion he was defensive and accused me of being rude. I was not at all rude merely saying his water treatment was not working. Then I had three more occasions when I tried to unblock the loo, he must have slightly dislodged the problem but finally yesterday I had a new down pipe fitted and the extent of the problem was revealed. Pictures are added. This was a huge build up and totally unfixed by your plumber. A refund would be appreciated, although I am not hopeful. Please look at the pictures and weep at the total failure of your man who knows how to charge but not to fix. Regards

My VERY strong advice is to avoid this organisation. Either they or the contractors they use are dishonest opportunists. They quoted £120 for an attendance for an urgent repair to an outdoor water pipe that had required we turn off all water at the mains supply. They stated that an assessment would be made on site and a fixed price then quoted for the work. So far so good. They originally said an engineer would attend within an hour, then pushed the time out twice so he didn't arrive until 3pm - 5 hours after I called. The person who attended was scruffy and unprofessional. He took some phots and then said he had to do paperwork first. I then get an invoice for nearly £2,100 that had to be paid immediately before they would start work. They knew we were desperate to get the water back on. The work required was unlikely to take more than a couple of hours. We knew exactly where the damage was, and it just required that they dig down to it in open soil and repair it. I told them it was ridiculous cost for the work and asked him to leave. They then insisted that the £144 be paid - they hadn't even included VAT in the call out fee they quoted - fora 2 minute observation and photo. Complete scammers!! I called 'Plumbing Immediately' whose engineer was fantastic. He arrived within 90 minutes, called ahead to ask more about what the issue was and to get me to send some photos, and the end result was a job very professionally completed for less than half the cost quoted by PM247. PM247 are a horrendous, unprofessional loan-shark organisation that seeks to take advantage of people in distress. They had no interest in whether the engineer they sent may have misquoted or behaved badly in anyway, and so I hold them completely responsible for the attempt to massively over charge for the work needed. You can see from the photos that there is no way this should cost £2,000 to fix! So they replied to my review and asked me to reach to customer service to see if it could be addressed. I did so several weeks ago and have had zero response. So I reiterate my opening statement. AVOID!