YouFibre Reviews

Overall sentiment for YouFibre’s internet service is mixed, with some customers highlighting fast speeds and professional installers, while others express strong dissatisfaction with customer service. Reviewers consistently note positive interactions with sales representatives like Jay Hutchison, reliable installation experiences, and high-speed internet packages that meet or exceed advertised performance. However, criticism is aimed at slow or unresponsive customer support—particularly regarding phone and online hold times, difficulty in resolving complaints, and handling of contract or equipment returns.

The most common themes center on internet speed reliability, quality of the engineering team, and the clarity of sales communications. While installation often receives praise for professionalism, several reviews call out inconsistent router performance or misleading initial promises about signal strength and home coverage. Customer service, especially around cancellations, escalation of issues, and follow-ups for promised payments, is commonly cited as a major area for improvement.

Based on reviewer feedback, YouFibre’s reputation is defined by impressive technical delivery and installation standards but frequently undermined by customer service shortcomings. For prospective customers—especially in the UK—YouFibre may offer a technically strong broadband service but is perceived as less dependable when it comes to timely support and issue resolution.

YouFibre is a telecommunications company specializing in providing high-speed fiber-optic internet services to residential customers. The company markets its broadband packages directly to consumers via door-to-door sales representatives and online inquiries, supporting services such as contract buyouts and flexible installation.

YouFibre operates by installing fiber-to-the-premises (FTTP) technology, requiring engineer visits for modem and cabling setup. The company’s workflow includes pre-sale consultations, home installation appointments, after-installation customer support, and ancillary offerings like equipment buyouts and referral payments. Most processes combine digital and in-person engagement.