Brett Barnes rated YouFibre 4 stars

2 months ago

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I was sold YouFibre at my front door by one of the sales representatives named Jay Hutchison, what a top bloke he is. I was sceptical due to being in contract with my previous supplier however they offered to do a contract buy-out if I was to come on board. I can’t confirm what it is going to be like getting the money for the contract buy-out as I have only just had my last bill from my previous supplier and sent this to YouFibre at the time of writing this. After a long discussion with Jay i agreed to join the YouFibre family and what a difference in internet speeds, I am on the 500 Mbps package and the speeds have been very consistent ranging from around 480 Mbps - 530 Mbps download and upload speed. You do have to have an engineer visit as a new FTTP modem has to be installed as they don’t use the Openreach modem. The engineer who attended my property was polite and very respectful, he even tided up after himself as a hole had to be drilled through the wall and also into the wall to mount the new modem. The only negative part of my experience so far was before the home install we had another engineer come out to do the cabling outside of the property which nobody had informed us about so when they knocked the door it was slightly confusing. All round seems to be a very good service and at the most reasonable prices.

Sam Smith rated YouFibre 5 stars

a month ago

Tried loads of different Internet providers and YouFibre live up to their reputation, seriously fast speeds, customer service is fantastic, equipment is top quality and overall an impressive company. The only negative I can say is about their wait times on the phone lately, but in relation to that, it just shows that they are busy because they are so good. I would definitely recommend this company to anyone looking for a superior Internet provider. They are always expanding their coverage and locations too and they have earned their 5 stars, Great work YouFibre

Stefan Gauntlett rated YouFibre 5 stars

a month ago

My experience has been great. Installed on time. Amazing fast speeds and down. Low latency. Contract buyout payment settled quickly, referral fee paid to me quickly. Support over email has been responsive. I was originally worried after reading the negative reviews, need not have been. Internet connection is light-years better than virgin which I had previously. The ~14x lower latency makes everything feel snappy and responsive. Caveat, I'm not using the provided router and use my own unify setup with it, so my network is pretty decent too.