Wildanet Reviews

The overall sentiment toward Wildanet, a broadband internet service provider, is mixed based on customer reviews. Some reviewers highlight positive installation experiences, efficient engineers, and improvements compared to previous providers, especially in Cornwall. However, recurring frustrations are voiced regarding unreliable connectivity, prolonged outages, and dissatisfaction with customer support, including trouble resolving issues and perceived lack of concern from staff.

Key themes in the feedback include the professionalism and politeness of installation teams, rapid communication from certain representatives, and, for some, a noticeable improvement in internet speed and reliability. Conversely, criticism centers on frequent service interruptions, difficulty contacting support, unresolved outages, limited support availability outside standard hours, and inflexible contract policies concerning refunds or early termination.

Overall, Wildanet is viewed in Cornwall and surrounding regions as a provider that can deliver positive installation experiences, with some customers citing substantial improvements over previous ISPs. Nevertheless, unresolved technical issues and support limitations hinder Wildanet’s reputation for reliability among several users.

Wildanet is a telecommunications company specializing in providing broadband internet services to residential and business customers. Operating primarily in rural and regional areas, Wildanet delivers its services through in-person installation and support, aiming to improve connectivity for communities with limited high-speed internet options.

The company follows a process-driven operational model, sending groundworks and engineering teams to customers' premises for setup and installation. Ongoing support is managed via customer service and technical staff accessible by phone and email during standard business hours, with installation and service queries handled by regionally based engineers and office staff.