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West Yorkshire Windows Reviews

Rated 4.5 based on 539 Reviews

Window Fitters in Wakefield

Unit 8, Bizspace (Headway) Business Park Thornes Mill, Denby Dale Rd, Wakefield WF2 7AZ

Published on
August 12, 2025
Last updated
August 12, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of West Yorkshire Windows's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About West Yorkshire Windows?

service we had the quality of goods and workmanship was excellent

The installation was done in a very professional manner

just great

quality of the door and workmanship was second to none

positive feedback from the local villagers

skill, knowledge and experience

materials and fittings used are a very good quality

Communication from Dawn Hirst at the Wakefield branch was fantastic

cleaned up very well

honest and quality service

Trustguide extracts key phrases from reviews about West Yorkshire Windows and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 12, 2025, 539 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of West Yorkshire Windows's publicly available reviews View source

Eric Parker rated West Yorkshire Windows 5 stars
4 months ago
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From the day the sale representative came to the job finishing,the service we had the quality of goods and workmanship was excellent. No shortcuts were made. Attention to detail was superb. Everyone from the sales representative, guy who made final measurements prior to fitters coming. And finally the finisher were polite and helpful keeping us informed at each stage. Words cannot describe how please we were with the company. Well done West Yorkshire Windows.
Benjamin Kostrzewa rated West Yorkshire Windows 1 stars
5 months ago
Worst company to deal with ever. After over a year of issues they've resulted in taking us to court unless we paid. We have a long list off issues which they're now refusing to sort or to reduce cost to reflect poor service and quality of workmanship. Our issues are to do with Communication Planning Quality of work Consistency of contact point Problem solving onsite To expand on this as a few examples they had contractors onsite at our house who didn't know how to complete their jobs so we had to intervene to stop any further issues. We could never get hold of the company - it would literally be weeks or months in between emails then we'd get a response from someone new. Still have areas we aren't happy with but they've taken our money and washed their hands of us. We're currently investigating how we report them to trading standards etc. Would avoid at all costs! Lots of companies out here you could work with but avoid these ones!!!!!!!
Kev Lucas rated West Yorkshire Windows 4 stars
5 months ago
Colin and Rob arrived at the allotted time and were quickly on with the job. Both were well presented and polite. The installation was done in a very professional manner, and when finished, cleaned up very well. Would recommend to anyone wanting new/replacement windows or doors.

Reviews Summary

Overall sentiment for West Yorkshire Windows is mixed, with reviews reflecting both notable satisfaction and substantial criticism. Many customers highlight high-quality workmanship, professional conduct, and strong communication from staff, naming positive experiences with specific representatives and teams. Conversely, several accounts cite issues such as scheduling failures, difficulty reaching the company, or unresolved problems, indicating inconsistency in service delivery.

Dominant themes include professionalism, efficient installation, attention to detail, and good aftercare, with several customers mentioning staff members by name and praising ongoing updates. Repeat custom and successful warranty claims are noted, bolstering confidence. However, concerns about unreliability, lack of responsiveness, and the company's refusal or inability to handle smaller jobs for existing customers are recurrent points of dissatisfaction.

Overall, West Yorkshire Windows remains respected in the West Yorkshire region for quality installs and attentive teams when things go well, but inconsistent communication and reliability issues have impacted customer trust. Prospective customers should weigh both the positive experiences and notable criticisms discussed by reviewers.
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Frequently Asked Questions About West Yorkshire Windows

Is West Yorkshire Windows responsive when issues arise after installation?

Some customers have reported prompt responses and swift resolution of after-sales issues, including warranty work. However, others note communication delays and difficulty reaching the company for follow-up or maintenance. Experiences can vary depending on the nature of the request and workload.

Does West Yorkshire Windows handle both large and small projects?

The company undertakes a range of projects from window and door installation to conservatory builds. Certain reviews indicate the company prioritizes larger jobs and may decline smaller maintenance work if busy, even for existing customers.

What should I expect from the installation process?

Installations are typically performed by skilled teams who manage each phase, including measurements and final fitting. Customers can expect updates throughout the process, but occasional scheduling issues or delays have been reported. Clear communication is advised to ensure expectations are met.

About West Yorkshire Windows

Window Fitters
West Yorkshire Windows is a regional provider of window and door installation services, including conservatories, bi-fold doors, and related fittings. The business serves residential clients predominantly in the West Yorkshire area, supplying and fitting products on a project-by-project basis. The company operates through a structured workflow starting with sales consultation, surveys, and measurements, followed by installation and optional aftercare or maintenance. Work is conducted by trained installers and, when necessary, subcontractors. Communication with clients occurs throughout the process, often coordinated by branch representatives.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.