Martindales Limited Reviews

Overall sentiment from customer reviews of Martindales, a double glazing installer, is mixed, with both significant praise and notable criticisms. Reviewers recurrently highlight the efficiency, tidiness, and professionalism of the installation teams, often mentioning specific staff such as Graham, Ian, Bart, and Bradley. Satisfied clients comment on clear communication, smooth processes, and a high standard of on-site behavior, but recurring complaints about post-installation service and follow-up responsiveness temper the positive feedback.

Common themes include appreciation for installers’ punctuality, friendliness, and their careful explanations regarding installed products. Several customers reference prompt resolution of door or window replacement jobs, as well as extra care taken, such as leaving the environment clean. However, multiple reviewers cite concerns with follow-up repairs, lack of callback, and unresolved issues related to damaged parts, particularly with insurance-mediated engagements and post-installation support.

In summary, Martindales is recognized as a capable double glazing installer, especially regarding initial installation work, but faces reputational challenges in follow-up support and communication. The mixed experiences particularly affect customers in the insurance repairs space. In its core region, the company’s reputation rests on reliable initial installations but inconsistent post-job accountability.

Martindales is a company specializing in the installation and replacement of double glazed windows and doors. Operating primarily in the glazing and fenestration industry, they accept both direct customer bookings and insurance-mediated assignments. Their core service delivery is in-person with scheduled appointments for site visits and installations.

The company conducts its operations through a team of trained installers and surveyors who visit homes to assess, replace, or repair windows and doors. Martindales coordinates bookings, communicates arrival times, and carries out on-site work such as fitting, adjustment, and cleanup. They also provide product explanations, support with ordering additional keys, and handle courtesy repairs as required.