Permaframe Home Improvements Reviews

Overall, the sentiment towards Permaframe’s double glazing installation service is predominantly positive, with reviewers frequently highlighting their satisfaction with knowledgeable, polite, and thorough staff members such as Dean Hasell, Ian Butler, and Doug. Many customers note clear communication, ample time given for questions, and non-pushy sales approaches. Criticism does appear in several experiences, focusing on responsiveness and aftercare, particularly with product repairs and follow-up.

The most frequent themes across reviews relate to professionalism, friendliness of representatives, and comprehensive explanations of products and installation processes. Customers appreciate being shown detailed options for doors and windows and value the time staff spend on helping them understand the benefits and differences in products. However, a minority of reviews express frustration with customer support, difficulty contacting the company for repairs, and dissatisfaction with the longevity and quality of some installations.

Based on customer feedback, Permaframe is regarded in the local market as a well-run, approachable double glazing installer with knowledgeable staff and a strong focus on clear customer communication during initial consultations. However, the company’s reputation is also marked by some concerns over post-installation service and response times, especially for remedial work, in its region.

Permaframe provides double glazing installation services, focusing on fitting new doors, windows, and conservatories for residential customers. The company operates within the home improvement industry, delivering its services primarily through in-person consultations and on-site installations tailored to customer requirements.

Permaframe's workflow typically involves an initial home visit by a sales or technical representative to discuss options, take measurements, and provide a quote. Customers are offered detailed product information and visualizations. Approved projects proceed to survey and installation by dedicated teams, with communication managed by administrative staff throughout the process.