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Windows Plus Roofs Ltd logo

Windows Plus Roofs Ltd Reviews

Rated 4.2 based on 533 Reviews

Window Fitters in Gateshead

Diamond House, Kingsway N, Gateshead NE11 0JH

Published on
October 17, 2025
Last updated
October 17, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Windows Plus Roofs Ltd's customers had a positive experience.

Positive
40%
Neutral
0%
Negative
60%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Windows Plus Roofs Ltd?

fantastic service

very attentive and polite

team were very friendly, prompt

windows look amazing

End finish is brilliant

An excellent job from start to finish

The guys were very professional

kept everything neat and tidy

very helpful if I had any questions

lovely job look great

Trustguide extracts key phrases from reviews about Windows Plus Roofs Ltd and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 17, 2025, 533 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Windows Plus Roofs Ltd's publicly available reviews View source

XYZ ZYX rated Windows Plus Roofs Ltd 1 stars
8 months ago
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Challenging Experience with This Company I've encountered multiple issues with this company from the beginning. The initial window measurements were incorrect, which wasn't noticed until installation. Incorrectly sized replacements were then ordered. We faced an issue with the door threshold, which allowed water to enter our hallway, this is now resolved. During an inspection, a window vent was damaged. At one point, we had a gap in our living room windows, covered temporarily with plastic, causing significant inconvenience. I urge potential customers to thoroughly read reviews on platforms like Google and Trustpilot before making a decision. My personal experience has been extremely challenging. My reviews have been edited as I was threatened with legal action by the "owner". I've since taken advice on the wording and have adjusted the reviews accordingly.
lisa nicholson rated Windows Plus Roofs Ltd 5 stars
7 months ago
Thank you for fantastic service and the chance to meet some genuine people along the way to new windows in the property. The whole process from start to finish was very attentive and polite. Would highly recommend Windows Plus Roofs to anyone wanting some work doing. Thanks again
Rachel Morrison rated Windows Plus Roofs Ltd 1 stars
7 months ago
Avoid this company at ALL COSTS! They are basically conmen. They use old school high pressure tactics to force sales. They lie to prospective customers about the process involved in their ‘no obligation quotes’. I later learned that this is because a payment is made for each victim who agrees to receive a quote. They then turn up at your home and sit over you for hours (single female alone at home) quoting ridiculous amounts then claiming they’ve just called their manager who has agreed a reduction. Further pressure tactics of offering credit and when all else fails, becoming aggressive. They then hound you by phone and don’t remove your data when asked. They will continue to call you for months even after making complaints and making it clear you do not wish to be contacted again. It verges on harassment, which would indicate they’re desperate for business. Their attitude is clearly sell, sell, sell with no honesty, integrity or accountability.

Reviews Summary

The overall sentiment for Windows Plus Roofs as a window and conservatory supplier is mixed, reflecting a considerable divide between highly positive and deeply negative experiences. Reviewers repeatedly note professionalism, quality workmanship, and polite service when projects go smoothly, while others describe issues ranging from faulty measurements and installation errors to unresolved complaints and aggressive sales tactics. Criticisms around communication and follow-up are particularly strong in negative reviews.

Common feedback includes praise for friendly and tidy installation teams, clear communication, and noticeable improvements in home comfort, notably with conservatories. Satisfied customers emphasize the helpfulness of staff and the comparative value of the product. On the other hand, recurring negative themes involve poor aftercare, repeated repair visits, unreliable scheduling, and dissatisfaction with issue resolution—especially when mistakes or delays occur. Reports of persistent problems or dissatisfaction with management’s handling of complaints surface across several accounts.

Overall, Windows Plus Roofs garners a polarized reputation within the region it serves, with some customers regarding it as a reliable choice for windows or conservatory improvements and others warning of significant risks. While a portion of clients report successful outcomes and recommend the business, concerns about consistency and aftersales support may be a factor for those considering their services locally.
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Frequently Asked Questions About Windows Plus Roofs Ltd

Does Windows Plus Roofs handle all aspects of installation, including clean-up?

Yes, several reviews mention that Windows Plus Roofs’ installation teams are professional, complete work as scheduled, and take care to keep the property clean and tidy throughout the process.

What should I expect if there is an issue after installation?

Some customers have experienced delays or repeated visits for post-installation fixes, with mixed satisfaction regarding resolution. Prompt and effective follow-up cannot be guaranteed in all cases according to the reviews.

Are the installation teams punctual and communicative?

Many reviews highlight timely arrivals and good communication during the installation process, though a number of customers report problems with missed appointments and lack of advance notice in some cases.

About Windows Plus Roofs Ltd

Window Fitters
Windows Plus Roofs provides window and conservatory installation and replacement services. The company operates in the home improvement industry, offering products such as new windows, doors, and conservatory upgrades using in-person consultations, surveys, and property visits.

Operations typically involve initial assessments and measurements, product selection, quoting, and professional installation by a dedicated team. The company manages projects from start to finish, coordinating site scheduling, regular progress communication, and aftercare for adjustments or repairs as required.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.