Overall sentiment towards Voneus as a broadband provider is predominantly negative, with customers consistently expressing dissatisfaction regarding reliability, customer service, and value for money. Although there are a few positive accounts mentioning strong speeds and helpful installation staff, most reviews highlight issues such as slow problem resolution, repeated outages, and a lack of adequate compensation. Criticisms are specifically aimed at unmet speed promises, ineffective communication, and poor post-sale support.
The most common themes in Voneus reviews are unreliable Internet connectivity, extended waiting times for issue resolution, and unresponsive or dismissive customer service. Several reviewers mention experiencing ongoing outages, sometimes persisting for weeks or months. There is frustration over the discrepancy between advertised and actual broadband speeds, as well as difficulties in obtaining compensation or clear updates. Installations are sometimes praised when handled by specific staff, but these positive notes are outweighed by recurring operational complaints.
Based on customer feedback from areas such as the High Peak and Wales, Voneus’s reputation as an Internet service provider is challenged by issues with reliability and customer care. While isolated positive experiences are noted, the prevailing trend indicates significant dissatisfaction, raising concerns for prospective users seeking stable connectivity and prompt support in the UK regions served by the company.
The most common themes in Voneus reviews are unreliable Internet connectivity, extended waiting times for issue resolution, and unresponsive or dismissive customer service. Several reviewers mention experiencing ongoing outages, sometimes persisting for weeks or months. There is frustration over the discrepancy between advertised and actual broadband speeds, as well as difficulties in obtaining compensation or clear updates. Installations are sometimes praised when handled by specific staff, but these positive notes are outweighed by recurring operational complaints.
Based on customer feedback from areas such as the High Peak and Wales, Voneus’s reputation as an Internet service provider is challenged by issues with reliability and customer care. While isolated positive experiences are noted, the prevailing trend indicates significant dissatisfaction, raising concerns for prospective users seeking stable connectivity and prompt support in the UK regions served by the company.
Read more
