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Vigilante Plumbing Reviews

Rated 4.8 based on 1375 Reviews

195 Douglass St, Brooklyn, NY 11217, United States

Plumbers | New York, NY

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

Vigilante Plumbing, Heating & Air Conditioning has established a strong reputation based on customer experiences reflected in recent reviews. Notably, the company demonstrates proficiency in performing complex installations and repairs competently and efficiently, sometimes even in periods of urgency as per customer needs. Customers consistently describe technicians as professional, courteous, knowledgeable, and particularly commendable are specific mentions of Frank H. and Joe for exemplary service. The company's services are perceived as high-priced generally, but several reviews outline situations where customers felt the value received justified the cost, referencing competitive pricing, the provision of comprehensive evaluations that lead to long-term savings, and the solving of persistent issues. Despite being seen as a last resort due to cost, the quality of service delivered has converted some customers to regular clients, signifying that price may not be a prohibitive factor when weighed against the outcomes and care received. Vigilante’s customer service extends beyond technical assistance with gestures indicating a deeper commitment to customer care, evidenced by the provision of space heaters and sending of flowers, cementing an image of a company that goes beyond the expected norms of a service provider.

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What Customers Are Saying About Vigilante Plumbing?

Trustguide uses AI to extract key phrases from reviews about Vigilante Plumbing and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Vigilante Plumbing's customers had a positive experience.

Positive
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Vigilante Plumbing Ratings

5

As of Based on 1375 revies as of Jan 09, 2024

Vigilante Plumbing Score

As of Based on 1375 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 1375 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Vigilante Plumbing's publicly available reviews View source

M. Suleman Malik rated Vigilante Plumbing 5 stars
4 months ago
Amazing service with a smile every time. They installed my new ac unit, crane and all, in a day. Price was very competitive, but what blew me away was the service! Can’t wait to sleep in a freezer tonight!
Leah Charlesworth rated Vigilante Plumbing 5 stars
a month ago
I cannot say enough amazing things about Vigilante. After hiring many companies to solve my heating issue and replacing parts, Vigilante finally solved my heating issues and I have continuous heat for the first time in three years. To say they went above and beyond wouldn’t cover the level of service. Frank H. is the GOAT, coming at all hours to make our new heater install smooth, as well as tweaking it as we got used to the system. He was excellent and respectful while collaborating with our original builder and contractor. Frank also fixed another company’s mistakes when he noticed it. He never gave up on our heat and because of him we now are warm in the winter and can store our space heaters. Further, the whole Vigilante team is so so kind. When we were trying to fix our heat in March and I was about to give birth, they offered to provide space heaters free of charge. They also sent me beautiful flowers to celebrate the birth of my son. No question or request was too big or small and they were always positive and helpful (and we faced some annoying times working with the manufacturer of my previous heater). I will be moving all of my house work to Vigilante. I truly cannot recommend them enough. Thanks Vigilante!
Chase Ghosts rated Vigilante Plumbing 5 stars
a month ago
Frank was professional, courteous, and knowledgeable. Everything you want when your boiler breaks down. He worked to get me a good plan on a replacement and date to have it put in. He's a prime example of why I use Vigilante's services.

Frequently Asked Questions About Vigilante Plumbing

Is Vigilante Plumbing, Heating & Air Conditioning known for its competitive pricing?

While some customers have described Vigilante’s pricing as high, there are mentions of competitive prices as well. It appears that many customers feel the quality of services provided by Vigilante justifies the cost.

Can customers expect prompt and efficient service from Vigilante?

Yes, numerous reviews testify to Vigilante's promptness and efficiency in addressing heating and plumbing issues, often providing services urgently when needed.

Does Vigilante Plumbing, Heating & Air Conditioning offer any additional customer support?

Customers have reported exceptional support from Vigilante, including collaborative problem-solving, correction of errors made by other companies, and personal gestures like providing space heaters and sending flowers during significant life events.

About Vigilante Plumbing

Plumbers

As a family-owned business, we recognize the importance of providing the old-Fashioned personalized service at Vigilante, you’re not just another customer you’re a valued part of our success! Since 1927, we’ve built our solid reputation by serving our community with complete Plumbing, Heating, Air Conditioning, Drain Cleaning and Fire Suppression services. All Vigilante technicians are highly trained and ready to serve any of your plumbing and heating needs. Whether it’s a new heating or cooling system, water heaters, problems with your sewer & drains or city inspections we use today’s most advanced equipment to provide you with the highest quality at an affordable price. We invite you to find out for yourself how Vigilante is just better.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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