V4 Consumer Reviews

Overall, customer sentiment for V4 Consumer broadband is strongly negative, with multiple reviewers dissatisfied about service delivery, customer support, and refund processes. Positive feedback is primarily directed at individual staff members, such as tech support agents Sammy, Amal, and Sayan, for their patience and helpfulness. However, recurring criticisms focus on unresolved technical issues, contract inflexibility, and difficulties securing refunds.

Common feedback includes reports of slow or unreliable internet speeds, difficulty canceling contracts, and claims of misleading or inconsistent information from sales and support teams. Customers across the UK mention extended outages, frequent billing discrepancies, and frustration over complex or delayed refund processes. Only a minority highlight successful tech support experiences or staff professionalism, usually in context of troubleshooting.

Based on these reviews, V4 Consumer is generally regarded as an unreliable internet service provider in the UK. While isolated positive interactions with tech support are noted, the company’s broader reputation suffers due to unmet service expectations, problematic billing, and unsatisfactory resolution of customer complaints.

V4 Consumer offers broadband internet services to residential customers, focusing on the provision of internet connectivity packages. The company operates in the telecommunications industry and delivers its service primarily through in-person installations and remote customer support.

Operationally, V4 Consumer manages customer accounts, provides technical support both over the phone and online, and coordinates installation and hardware configuration. Billing and contract management are handled directly between the company and its clients, while network maintenance and troubleshooting are conducted through the customer support team.