TurboTenant Reviews

Customer sentiment towards TurboTenant’s rental software is generally positive, with reviewers highlighting features like user-friendly design, diverse integrated tools, and effective streamlining of rental management. TurboTenant receives praise for helping landlords conduct business more efficiently and for providing responsive customer service, specifically mentioning helpful staff members by name. Criticisms do emerge, particularly regarding delays in rent deposit processing and concerns with the payment system’s reliability, fees, and perceived security issues during the rental application process.

The most common positive themes include ease of use, comprehensive functionality for property management, and efficient lead generation. Landlords and property managers discuss how TurboTenant centralizes leasing, payment, and communication on one platform, making the rental cycle manageable—especially for those with multiple properties. However, detractors frequently mention frustrations with deposit hold times, technical issues with payments, and challenges reaching support, especially for non-premium users.

Overall, TurboTenant is regarded as a robust software platform for rental management, valued for its feature set and efficiency in streamlining property operations. In the U.S. rental market, its reputation is strengthened by consistent positive feedback about user experience, but the company is cautioned to address customer concerns regarding payment processing and application transparency to further build trust.

TurboTenant provides web-based software designed to streamline rental property management. The company offers tools for marketing rental listings, attracting and managing leads, processing tenant applications, collecting rent payments, and maintaining accounting records. Its digital platform is accessible to both landlords and renters for online transactions and communications.

TurboTenant operates through an online dashboard that centralizes multiple functions, including rental applications, screening, payment processing, and tenant communications. The system allows for automated workflows and integrates several property management processes in one location, aiming to simplify day-to-day tasks for property owners and real estate professionals.