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Tsohost Reviews

Rated 1.6 based on 222 Reviews

It Services in Slough

113-114 Buckingham Ave, Slough SL1 4PF

Published on
September 7, 2025
Last updated
September 7, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 0% of Tsohost's customers had a positive experience.

Positive
0%
Neutral
0%
Negative
100%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Tsohost?

Trustguide extracts key phrases from reviews about Tsohost and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 07, 2025, 222 customers have reviewed this business and rated it 1.6 Star out of 5. Trustguide conducted an in-depth analysis of Tsohost's publicly available reviews View source

Chris and Nikki Wilkinson rated Tsohost 1 stars
11 months ago
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Absolutely disgusting service. This is not how you treat loyal customers. We’ve been with TSO Host for years. Told we were being migrated as they were being taken over by 123Reg and wouldn’t have to do anything. Then told they couldn’t migrate our website. Tried getting in touch with support and getting a web developer to migrate it for us as our small business was being effected as we’d not had a functioning website for 3 weeks and now they are ignoring all requests. There’s no phone number to ring. I’ve paid for hosting and a domain name until January and now can’t access anything. Reading the other reviews I’m seriously worried. They won’t even give us our code to transfer our domain name. Not sure now who to escalate this to or how to get it resolved.
mike robinson rated Tsohost 1 stars
11 months ago
After hosting all of our company sites with TSO for over a decade, We were shocked that they would terminate our services with only a couple of weeks notice. The effort and money this cost our companies trying to develop new sites, backup and migrate many, many email accounts across numerous domains, and all under such pressing deadlines was quite frankly disgusting and very much avoidable had they cared in the slightest about their customer base. No surprise they are ceasing trading.
Amy Sansom rated Tsohost 1 stars
11 months ago
I have been with TSO for years and I was recently told everything would be migrating to 123 Reg, which I thought was fine. However, their support team is completely unresponsive in the meantime and we haven't been moved over to 123 yet so I can't get support from them. Live chat does not work, phone lines have been disconnected, and no one is responding on the ticket system so they've essentially just dropped all support.

Reviews Summary

Reviewers consistently report overwhelmingly negative experiences with TSO Host's web hosting services, especially surrounding the recent migration to 123 Reg. Many long-term customers express frustration at abrupt service terminations, lack of communication, and the removal of previous support options like phone and live chat. Multiple accounts reference unresolved technical issues, extended downtime, and challenges retrieving domain access, with customers describing their business operations being severely impacted.

The most prevalent themes involve the withdrawal of technical support, unresponsiveness to tickets, and difficulties encountered during and after migration. Customers also highlight inconvenient service changes, poor handling of migrations, sudden price increases, and a decline in reliability and service quality once TSO Host was integrated into 123 Reg. Past service, under brands like Vidahost and daily.co.uk, was generally viewed positively, but recent shifts have eroded customer trust and loyalty.

In summary, TSO Host’s reputation for web hosting appears to have deteriorated significantly. Based on repeated negative feedback from long-term clients and disruptions caused by poorly managed transitions, the company is regarded as unreliable for critical business hosting needs. The impact is most felt by customers in the UK and those dependent on uninterrupted website and domain services.
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Frequently Asked Questions About Tsohost

Can I contact TSO Host customer support by phone or live chat?

Currently, phone lines have been disconnected and live chat is frequently unavailable. Most customers report no responses via the ticket system, indicating support is limited or unresponsive, especially during the migration to 123 Reg.

What should I expect during the migration from TSO Host to 123 Reg?

Customers report unclear or abrupt communication about the migration, with some site migrations failing, short notice on service termination, and difficulty accessing domains. Support channels are limited during this process, creating potential service disruptions.

Is it possible to transfer domains away from TSO Host?

Transferring domains may be difficult, as reviewers mention TSO Host must approve the process and obtaining transfer codes is sometimes problematic. Customers have encountered delays and limited support when attempting to move domains to other providers.

About Tsohost

It Services
TSO Host provides web hosting services, including website hosting, domain registration, and email hosting for businesses and individuals. The company operates primarily in the UK and offers its services through an online platform, allowing customers to manage websites and domains digitally.

TSO Host’s operations are structured around managing customer accounts, supporting server migrations, and maintaining domain infrastructure. The company previously offered direct technical support via phone, live chat, and support tickets, though recent reviews indicate support channels have been reduced or integrated with 123 Reg following business changes.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.