Trooli Reviews

The overall sentiment regarding Trooli internet service provider is notably mixed. While some reviewers consistently mention positive experiences with punctual and polite engineers as well as straightforward installation processes, a significant portion of feedback highlights recurring frustrations with communication and the effectiveness of support staff. Several negative comments focus on post-installation experiences rather than the initial setup, referencing unresolved technical issues and difficulties in managing accounts.

Frequent themes in the reviews include the quality of the initial installation, customer support responsiveness, and account management procedures. Some customers appreciated knowledgeable sales representatives who resolved complex account transitions and found engineers’ on-site conduct admirable. However, others raised concerns about extended outages, challenges with billing and account closure, and a lack of timely responses to complaints or service requests. Technical reliability, ease of communication, and follow-up support appear to sharply divide customer opinion.

In conclusion, Trooli has built a reputation in its service region for delivering a strong installation experience and knowledgeable advice during onboarding. However, ongoing technical reliability, billing transparency, and the adequacy of customer support responses have led to substantial dissatisfaction among a notable share of their customer base. Trooli is seen as highly inconsistent, with service quality varying greatly between installation and long-term use.

Trooli is an internet service provider that specializes in delivering fibre broadband to residential and business customers. The company offers high-speed internet packages and handles both the sales and installation of fibre connections directly with customers at their premises.

Trooli's operations include on-site engineering appointments for installation and equipment setup, as well as remote customer support for account management and troubleshooting. The business manages billing, package changes, and account transitions in-house, utilizing a combination of direct communication channels and support teams.